Account Manager

The Kindred team is at the heart of our cooperative, bringing our values to life everyday. In fact, they are woven into everything we do. More than financial professionals, we care deeply about our members, and our communities. With integrity, stewardship, and compassion, we help ensure every member's experience feels welcoming and grounded in purpose. Whether offering thoughtful financial guidance or strengthening community connections, we strive to connect values and faith with finances, inspiring peaceful, just, and prosperous communities.

We are currently recruiting an Account Manager to fill a full-time permanent vacancy in our Waterloo Branch. 

Reporting to the Business Banking Regional Manager, in this role you will build and nurture relationships with business members to understand their unique needs. By identifying customized solutions, you'll help members access the credit, payments, deposits, and other banking services essential for achieving their business goals. You will take an active role in growing a portfolio of members, referring and collaborating with Kindred specialists to ensure each member receives concierge solutions that evolve with their business needs over the long term.

Key Responsibilities:

• Build member relationships with a view to understanding needs and recommending solutions
• Complete credit application and underwriting processes
• Refer members to branch partners for related financial solutions
• Monitor and manage risk by conducting annual reviews, managing arrears and overdrafts

What to bring

You possess strong technical and analytical skills.  You are passionate about delivering a member experience that inspires confidence in our services, builds relationships with our members, and encourages referrals from the community.  You are a team player who collaborates easily with colleagues in your branch and in other areas of the organization.  Finally, you share a commitment to our shared values and purpose.

You will be part of a collaborative workplace where you can engage with our purpose, participate in the business and share your voice. You'll be expected to continually grow your skills and abilities and to share your expertise and experience with team members.

Plus, you bring your qualifications and experience:

• Completion of a post-secondary program in a relevant field
• 2-4 years of account management or sales experience
• Financial literacy and ability to interpret financial statements
• Solid technical skills
• Credit expertise is an asset, however extensive training is provided

Why Kindred

We believe that your life is bigger than any job, so we'll work together to achieve work-life quality and to care for your overall wellness. For many roles, we offer flexible and remote options that we can discuss with you. And of course, your total rewards package includes competitive cash compensation plus an array of wellness benefits and financial products and services at preferred rates for employees.

Our comprehensive total rewards package includes: 

• Starting salary $60,000 - $85,000. This role has multiple levels; placement will be commensurate with experience
• Performance based incentives aligned to annual individual, team and corporate goals
• Group benefits plan & wellness programs
• Group Savings Plan with employer matching
• Three weeks of vacation and generous paid time off provisions
• Career growth opportunities, training & development support
• Comprehensive staff benefits on financial products & services

When you choose Kindred to further your career, you're joining an engaged workforce at a certified B Corp that is committed to using business as a force for good and acting as an advocate for a Living Wage.

RSVP

Ready to choose Kindred? Visit us at  to learn more about why people enjoy working with us. If this role sounds like a good fit, please apply with your resume and cover letter. Your application will be acknowledged and all candidates will be informed when the position is filled.

We look forward to connecting with you 

As a team of people who, with compassion, integrity, and stewardship, care deeply about each other, our members, our communities, and our world, Kindred is committed to building an equitable, diverse, and inclusive workplace. Kindred's values-centered and faith-inspired, warmly professional, expressly invitational characteristics compel us to be a place that understands, respects, and values, and treats equitably all people of every race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability.