Service Coordinator

6 hours ago

Concord ON LK W, Canada Memofix Hitech Services Inc Full time

OUR COMPANY:

Now celebrating our 35th year in technology and hardware support, we provide a comprehensive, all-in-one, holistic solution for our clients so they can focus on what they do best. Our services include field service, depot repair, warehousing & logistics, program management and more.

JOB OVERVIEW:

The Service Coordinator is responsible for the management of Customer driven tickets, projects and dispatch requests and all related tasks, ensuring that all Service Level Agreements are met.

KEY RESPONSIBILITIES:

As a Service Coordinator, your job responsibilities include, but are not limited to the following:

  • Respond to Dispatch requests in a timely manner, as defined by Service Level Agreements
  • Communicate with Customers on repair timeframes, status updates and Information requests.
  • Liaise between Customers, Vendors, Partners and internal team members, sharing information and updates as required and ensuring commitments are being met per Service Level Agreements.
  • Manage multiple email inboxes and voicemail, responding timely and professionally within specified periods.
  • Maintain accurate daily data entry into Third Party Systems.
  • Using Proprietary software, create various Order types based on Customer requirements.
  • Enter/update inventory items in Proprietary software.
  • Compile, analyze and action daily work in progress and summary management reports, including preparation of power point summary presentations with daily, weekly or monthly metric results.
  • Participate in conference calls and meetings, documenting and sharing meeting minutes.
  • Perform research as required for new vendors, service parts, or product information.
  • Assist customers via phone, email, and walk-in.
  • Process payments and refunds for services rendered.
  • Walk customers through the entire process and be the main customer contact throughout life of service.
  • Act as liaison between customers and lab technicians.

REQUIRED SKILLS:

  • Fluent in English, reading, writing and speaking

  • Strong Computer literacy; familiarity with all Microsoft Office applications, including Outlook, Word, Excel & PowerPoint

  • Salesforce experience preferred

  • Self-motivator with a positive attitude

  • High attention to detail

  • Strong listening, comprehension, analytical and problem-solving skills

  • Effective administrative, organizational and time-management skills

  • Minimum typing WPM of 50

  • Excellent oral and written communication skills

  • Must be a team player committed to always meeting Customer Service Level Agreements

  • Ability to multi-task effectively

Job Type: Full-time

Pay: $21.00-$22.00 per hour

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care

Ability to commute/relocate:

  • Concord, ON L4K 3W2: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • dispatching: 1 year (preferred)

Work Location: In person

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