Product Deployment Specialist

The Role

Accurate is on the hunt for a Product Deployment Specialist to join our team in our Edmonton office. The person we envision for this role has strong technical abilities and a strong interest—passion, even—for hardware and organization, recognizing its importance in the MSP space, serving a multitude of customers on a day-to-day basis.

You will work closely with the multiple teams to ensure Accurate is a technically well-oiled machine by responding to internal IT tickets, preparing and deploying hardware and software, and assisting in logistical tasks for both Accurate and Accurate's clients.

Core Accountabilities

• Hardware Staging, Imaging & Configuration
  
  Prepare desktops, laptops, and peripheral devices for deployment. This includes imaging, joining to domains, patching, setting naming conventions, and testing hardware for functionality.

• Break/Fix Troubleshooting & Repairs
  
  Diagnose and resolve hardware issues for both client and internal devices. Handle warranty-based RMAs or recommend cost-effective repair or replacement options when out of warranty.

• Bench Maintenance
  
  Maintain a clean, safe, and organized bench area. Ensure tools, parts, and devices are stored properly and work areas meet ESD safety standards.
• Collaboration & Communication
  
  Coordinate with Service Coordinator, Procurement, Field Techs, and Project Teams to align timelines, update on equipment readiness, and escalate delays or shortages.
• Documentation & Process Adherence
  
  Follow all documented procedures for imaging, repairs, RMA, and inventory tracking. Contribute updates to documentation where necessary.

The Qualifications

You'll be a good fit for this junior-level role if you have the following traits and qualifications:

• You have a minimum 1 years' experience with hardware & software deployments

• You excel at seeing tasks through to the finish line and take pride in things being "done right"

• You're adaptable; you have a wide range of technical skills and are able to adapt to your tasks accordingly

• You have strong problem-solving/investigative skills

• You have excellent communication skills – you can communicate with everyone from the Receptionist to the CEO.

Why Work Here?

We offer competitive salaries, health and wellness benefits (including a health spending account), a fitness allowance, and flexible hybrid work options—but so do a lot of other companies. What makes Accurate stand out from the herd?

• We value your personal and professional growth—we offer generous professional development allowances, and you'll have the opportunity to grow upwards in your career

• You're not a cog in a giant, immoveable, unthinking machine—be a part of a company where your voice is valued and your ideas can be put into motion

• Life's too short to work with people you dislike—we focus on building a diverse crew of good and talented people, and we stay connected through social events worth writing home about

About Us

Accurate Network Services Inc. is an IT Managed Services Provider serving Edmonton and Calgary. Our mission is to use Accurate as a platform to better the lives of the people we work with—through collaborative partnerships with our clients, employees, vendors, and surrounding communities, we believe we can achieve that. We've been living out our vision for over 17 years, growing from a one-man-shop to the 55+ person organization we are today. We've proud of the boutique service we offer our clients—service so good it's actually worth talking about; the majority of our business growth is the result of word-of-mouth referrals.

Join our team and come build something special with us.