Branch Office Administrator

Company Overview

Lux Windows and Doors is a family-owned industry leader specializing in the design, manufacturing, and installation of high-quality windows and doors. With over 50 years of experience, we are committed to craftsmanship, innovation, and serving both residential and commercial clients across multiple locations.

At Lux, we are obsessed with crafting innovative solutions that not only meet needs but create unforgettable experiences. Our mission is simple: elevate every interaction and make every person feel valued, inspired, and cared for.

We are seeking an intermediate, dynamic, organized, and highly professional individual to be the ambassador of Lux. You will serve as the first point of contact for our clients, partners, and employees, delivering exceptional service, fostering engagement, and supporting all aspects of our Edmonton Branch operations. If you thrive in fast-paced environments, love helping others, want to be part of a dynamic team, and take pride in exceeding expectations while building your future, we want you on our team.

Your Mission:

Deliver the ultimate "Lux Experience" to every client, guest, and team member. Your professionalism, initiative, and warmth will set the tone for our organization's culture and client interactions.

Key Responsibilities:

• Orchestrate the daily operations of the Edmonton Branch with precision and care, ensuring efficiency, compliance, and an elevated client experience.
• Warmly welcome guests and clients in person, by phone, and via email; create a first impression that embodies the Lux standard of excellence.
• Manage client interactions, schedule meetings, and maintain accurate records with care and discretion.
• Optimize office procedures, workflows, and technology systems to support smooth operations.
• Support business growth through marketing initiatives, client events, and relationship-building opportunities.
• Maintain an organized, safe, and polished reception, showroom, and office space.
• Coordinate meetings, events, catering, travel, and special projects with precision.
• Handle administrative tasks including invoices, orders, deposits, and office supply management.
• Provide support to other departments, ensuring installation logistics, contractor coordination, shipping, purchase orders, and sales support flow effortlessly, delivering precision and excellence at every touchpoint.
• Uphold security, safety, and confidentiality standards across the organization.

What We're Looking For:

• Someone who embodies the Lux values: Intention, Development, Reliability, Community, Gratitude, Innovation, and Passion.
• Professional, engaging, and approachable; you represent the company in every interaction and leave a lasting impression.
• Exceptionally organized, detail-oriented, and proactive.
• A self-starter who takes initiative and consistently delivers results without being asked.
• Strong communication skills, with the ability to listen attentively and respond thoughtfully.
• Proficiency in Microsoft Office Suite; experience with FeneVision is a plus.

Qualifications:

• Completion of secondary school, or equivalent experience (minimum 5 years preferred).
• Previous experience in administrative, hospitality, or client-facing roles.
• Strong problem-solving, analytical, and creative thinking skills.
• Ability to maintain discretion, confidentiality, and professionalism.

Why Join Lux?

• Be a key ambassador representing a highly respected and innovative organization.
• Play a pivotal role in shaping client and employee experiences every day.
• Thrive in an environment that encourages initiative, growth, and recognition.
• Opportunity for professional growth and advancement within the company.
• Competitive salary and comprehensive benefits package.
• Work in a culture that values creativity, collaboration, and personal development.

If you are ready to represent Lux with excellence, organization, and genuine enthusiasm, we'd love to hear from you.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Application question(s):

• This position includes full-time, on-site front coverage during our business hours, Monday to Friday, 8:00 a.m. – 5:00 p.m. Please confirm that this schedule works for you before applying.
• Can you describe a time when you were responsible for creating a polished first impression for clients or guests?
• Are you comfortable handling administrative tasks such as invoices, deposits, purchase orders, and shipping coordination?
• Have you ever improved an office process, workflow, or client experience through your own initiative?

Work Location: In person