Payments Analyst

3 days ago

Greater Montreal Metropolitan Area, Canada Swoon Full time

Title:
Junior Analyst

Line of Business:
Global Payments

Number of Openings:
2

Location:
Montreal, QC

Work Model:
Hybrid (2 days in office per week)

  • Start Date:
    February 2, 2026
  • Contract Duration:
    3 months
  • Extension Potential:
    Up to 6 months
  • Conversion to FTE:
    Possible
  • Target pay rate to contractor: $20.00 CAD/hour

Working Hours

  • Flexible schedule between
    8:00 AM – 5:30 PM
  • 7.5-hour workday
  • Overtime may be required during peak periods

Team & Work Environment

  • Team size: ~25 members
  • Role is
    largely independent
    , with collaboration as required

Candidate Value Proposition

  • Hands-on exposure to
    wire payment investigations
  • Experience supporting
    cross-border payments
    and
    global banking operations
  • Opportunity to work within a highly regulated financial environment

Performance Measurement

  • Successful and timely completion of assigned
    case work

Key Responsibilities

  • Execute operational processes to deliver
    timely, accurate, and efficient service
  • Respond to standard and non-standard inquiries from internal partners and external clients
  • Analyze and reconcile data and documentation to ensure accuracy and SLA compliance
  • Track performance metrics and address issues or discrepancies promptly
  • Resolve routine issues independently and escalate non-routine matters as required
  • Support change management initiatives focused on execution and sustainment
  • Contribute to continuous improvement initiatives, including planning, testing, and implementation
  • Follow documented policies, procedures, and regulatory requirements
  • Collaborate with internal and external stakeholders to achieve business objectives
  • Develop and maintain effective working relationships across teams
  • Exercise sound judgment within defined guidelines to identify and resolve issues
  • Provide input into process enhancements, tools, and training materials
  • Work primarily independently, with broader responsibilities assigned as needed

Must-Have Skills & Qualifications

  • Completed
    1-year post-secondary degree
  • Bilingual French and English
    (fluent English is mandatory)
  • Strong verbal and written communication skills
  • Ability to prioritize and manage multiple tasks
  • Willingness to learn and adapt in a fast-paced environment
  • Strong collaboration and interpersonal skills
  • Ability to influence and work across teams
  • Proficiency with
    MS Office
  • Customer service experience
  • Exposure to
    risk and regulatory environments
  • Previous
    wire payments experience
  • Open to
    new graduates

Interview Process

  • 1 interview
    via Microsoft Teams
  • 30 minutes
    with the Hiring Manager

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