Fan Experience Team Member

2 weeks ago

Calgary Alberta TGW Canada Calgary Sports and Entertainment Full time

At Calgary Sports and Entertainment Corporation (CSEC), we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together.  If you'd like to join a team that's people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we'd love to sign you our team

THE POSITION 

As a member of our Fan Experience and Security Department, you'll be the face of our venues, creating unforgettable first and last impressions for fans coming to all CSEC events. The moment fans arrive, you'll be the ones to set the vibes, from welcoming fans while taking tickets or assisting them through primary security screening, to assisting them with wayfinding and crowd management.

Our Fan Experience Team Members are more than just frontline support, we are the friendly face, storyteller, and strategic problem solver for our fans. With being the primary contact for our fans, you will be able to make lasting impressions in some of the most memorable experiences our fans will have.

If you're passionate about people, thrive in high-energy environments, and want to play a key role in delivering world-class experiences, this is your chance to be part of a team that makes every event a successful one on one of the largest stages in Calgary.

KEY ACCOUNTABILITIES 

  • Creating a welcoming and inclusive environment for all to come to our building for an expectational experience.
  • Assist with guest arrival while ticket taking and assisting our guests through security screening.
  • Create a personal understanding of our venues to best assist our fans with way finding and education on our standards and Fan Code of Conduct. 
  • Work with your supervisor to creatively solve problems or concerns our fans have.
  • Strong communication skills to communicate through different channels to our Event Command and leadership teams.
  • Participate and be a champion of the health and safety of our team, fans and venues.
  • Active participation in the Safety Program and follow all safety rules.
  • All other duties as assigned. 

THE INDIVIDUAL

The ideal individual will have the following background:

  • This position involves extended periods of standing and walking, including frequent use of stairs. 
  • A people first approach with a genuine passion for creating a great experience.
  • Ability to remain calm, professional and friendly in fast paced environments.
  • Strong communication and interpersonal skills, with the ability to use two-way radios, phones, and text.
  • Be a team player with the understanding that everything we do is for the best and safest fan experience.
  • Ability to work evenings, weekends, and holidays.
  • Ability to work in a sensory overloading environment within events. 
  • Ability to work inside and outside, in all seasons.

WHY JOIN THIS TEAM

  • You are able to be a part of something that is bigger than one person and is a true team environment, without all of us, events cannot happen.
  • You will have the opportunity to connect with real people and have the ability to make a lasting impact on one's experience.
  • You will gain valuable experience in Sports and Entertainment with both back and front of house experiences.
  • You will get to be a part of some of the most exciting events in Calgary's history

This position will remain open until suitable candidates are found.

CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

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