Command Center Agent

6 days ago

Montreal, Quebec, Canada Fujitsu Full time $40,000 - $60,000 per year
Description

Command Center Agent

PURPOSE To facilitate, support and track required installation of new technology,

services, and upgrades to existing technology and services and/or ongoing 

maintenance in a retail/storefront environment.

EDUCATION & EXPERIENCE 


• High School Diploma or equivalent


• Previous experience in a Retail focused Service Desk or Customer Service 

Center preferred but not required


• Experience or knowledge of basic networking (Switches, Firewall, IP 

Address, Pinging)


• Experience using IT Service Management tools a plus


• Experience basic IT and retail hardware troubleshooting.

DESIRED CORE SKILLS 


• Basic technical knowledge of Windows based computers, networking, and 

retail hardware/devices (registers, pin pads, phones, printers, etc…)


• Proficient in Microsoft Excel a plus


• Customer Service – able to establish and build report, active listening, and 

empathy with customers.


• Communication – ability to communicate clearly with customers, 

colleagues, and managers.


• Problem Solving – understands and resolves basic problems.


• Time Management – ability to prioritize and complete assigned tasks daily


• Team Working – supports and collaborates with colleagues to ensure 

successful project completion. 


• Ability to work well under pressure and willingness to go the extra mile for project or team success. 

KEY ACCOUNTABILITIES 


• Is familiar with the key components of the service(s) being supported.


• Handles inbound/outbound calls at the Command Center and undertakes 

dialogue with the user (as necessary), ensuring standard Command Center 

guidelines are followed.


• Follows all Command Center project requirements and processes to 

correctly prioritize and action assigned tasks.


• Updates and provides status reports on assigned tasks or project 

activities.


• Escalates issue appropriately and in a timely manner.

FUJITSU-RESTRICTED Uncontrolled if printed 2 of 3 Fujitsu 2022

Job Description – Command Center Agent – April 2023 


• Ensures contingency plans are understood and followed if the Command 

Center tool is unavailable.

KEY PERFORMANCE INDICATORS 


• Handle phone calls, emails, MS Team chat, and interaction with agreed 

timelines


• Perform all duties in accordance to required quality


• Participate in knowledge capture processes


• Correct use of escalation to Team Lead per project requirements or 

processes.

This job description is intended to describe the general responsibilities and 

type of work being performed by people assigned to this position. The 

major job functions/components above are the typical functions of the job 

and are not an exhaustive or comprehensive list of all possible job 

responsibilities, tasks, and duties. Personnel, vendors assigned in this 

position should be aware that the responsibilities, tasks, and duties of the 

jobholder may differ from those outlined in this job description and various 

other duties may be assigned as needed

  • Agent, Call Center

    1 week ago

    Montreal, Quebec, Canada Vacances Air Canada Air Canada Vacations Full time $40,000 - $60,000 per year

    JOB TITLE: Agent, Call CenterPOSITION STATUS: Permanent – Full-TimeDEPARTMENT: Call Center - IndependentLOCATION: Montreal, QuebecAir Canada Vacations is on the lookout for passionate individuals seeking a challenge and opportunity to grow within our company. The Independent Reservations Agent will play a key role in managing a diverse range of product...

  • Agent de Centre d'Appel

    7 days ago

    Montreal, Quebec, Canada 00684b94-e41a-4d02-a5bf-e2a5fc2948cd Full time $33,000 - $33,996 per year

    CECI N'EST PAS UN POSTE DE TÉLÉTRAVAIL. THIS IS NOT A REMOTE POSITION.Double Pizza recherche des agents pour notre centre d'appel. Nous avons besoin des agents temps plein et temps partiel. Les agents travailleront à notre bureau, situé à 1955 Ch. de la Cote de Liesse, Saint-Laurent, QC. Vaccination COVID-19 est obligatoire.Les tâches:-Répondre aux...

  • Call Center Agent

    1 week ago

    Montreal, Quebec, Canada Market Pulse International Full time $40,000 - $60,000 per year

    Agent de centre d'appelsMarket Pulse – Montréal, QCDescription du posteIntervieweurs téléphoniques bilingues (anglais et français) requis. Nous ne faisons pas de ventes, de recouvrements ou de sollicitation.Qu'est-ce qui est unique à travailler avec nous ?. Programme complet de formation en ligne rémunéré avec accompagnement pour vous préparer au...

  • Technical Agent – Operations Center Group

    7 days ago

    Montreal, Quebec, Canada GIRO Full time $60,000 - $90,000 per year

    GIRO IS YOUR WAY FORWARDAt GIRO, our mission is clear: Improving quality of life around the world through software and services that increase the efficiency of public transport and postal delivery.Joining us means contributing to projects and initiatives that makes a real difference to millions of people. Every line of code, every idea, every action,...

  • Call center Agent

    6 days ago

    Montreal, Quebec, Canada Transat AT Full time $40,000 - $60,000 per year

    Company Description Be part of the journeyOur mission is to be the preferred airline of our customers and our team.Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're...

  • Call center Agent

    18 hours ago

    Montreal, Quebec, Canada Air Transat Full time US$22,000 - US$55,000 per year

    Company DescriptionBe part of the journeyOur mission is to be the preferred airline of our customers and our team.Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just...

  • Team Leader, Call Center

    1 week ago

    Montreal, Quebec, Canada Altasciences Full time $60,000 - $80,000 per year

    Your New CompanyAt Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of...

  • Bilingual Support Center Supervisor

    2 weeks ago

    Montreal, Quebec, Canada Equifax Full time $60,000 - $80,000 per year

    Sommaire du posteGérer les activités quotidiennes, surveiller le rendement des agents, offrir de l'encadrement et de la formation, gérer les problèmes signalés par les clients, assurer le respect des politiques et produire des rapports sur les indicateurs clés pour améliorer la productivité et la satisfaction de la clientèle. Faire le pont entre les...

  • Data Center Technician L3

    6 days ago

    Montreal, Quebec, Canada Milestone Technologies, Inc. Full time $60,000 - $90,000 per year

    The Data Center Sites Technician III will be responsible for day-to-day data center support activities, including but not limited to:server and network hardware installation, copper / fiber-optic cabling, "layer 1" troubleshooting and IT asset management. Network HW and CLI troubleshooting Be comfortable using and troubleshooting Linux and server...

  • Agent d'entretien H/F

    1 week ago

    Montreal, Quebec, Canada Lucia- soins d'urgence Full time $17,000 - $35,000 per year

    À propos du posteNous recherchons un agent ou une agente d'entretien pour rejoindre notre équipe dynamique. Vous serez responsable de la propreté et de l'entretien des locaux, garantissant ainsi un environnement sain et accueillant pour tous. Ce poste requiert une attention particulière aux détails et un sens aigu de...