Support Attendant

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description
HOURS OF WORK:

Shifts: 8:00am to 4:00pm, 4:00pm to 12midnite, 12midnite to 8:00am

Shifts are 8.0 hours of paid time

Job Purpose
The Support Attendant is responsible for the supervision of clients/property through regular rounds of inspection.

Characteristic Job Duties

• Makes scheduled rounds of inspections, checks safety/security, monitors clients/residents and premises; maintains an atmosphere of calm, providing an unobtrusive presence
• Understands and is aware of emergency/disaster procedures and follows through
• Liaises with referral sources and other external agencies as needed (e.g. police, parole, urgent situations)
• Coordinates client care relating to security issues; may be directly involved in taking urine samples, doing bed checks, and room/personal searches
• Reports security problems to appropriate staff.
• Ongoing enforcement of policies, which may include client discipline or recommending banning of current or prospective clients
• Meets visitors and directs and accompanies them as necessary; may include contact to resident/client
• May serve as Relief Front Desk Clerk
• Performs other duties as assigned

Minimum Education Level Attained
The successful job applicant will have completed High School plus specialized courses of up to six (6) months.

Special Licenses, Diplomas, Certifications Or Requirements

• Immunization for Hepatitis B
• Vaccination against Tuberculosis
• WHMIS training
• Current Certification in First Aid/CPR
• Criminal Police Investigation Check (CPIC)
• Mental Health First-Aid
• Motivational Interviewing
• Non-violent crisis intervention training

Minimum Prior Related Experience
One year of prior related experience, including, security experience.

Physical Effort/Dexterity Required
The performance of the job requires continuously performing walkabouts, and occasionally keyboarding and lifting/packing clients' belongings.

Concentration Required
The performance of the job requires continuously monitoring the environment, interacting with clients, and occasionally recording information and monitoring security cameras.

Responsibility For Financial Resources
The incumbent is involved in minor financial matters regularly, or on a relief basis, or has responsibility for the wise use of his/her own resources. He/She may be authorized to spend, disburse, or collect small amounts of cash. The incumbent has very little input into the annual budget.

Responsibility For Human Resources
The incumbent is responsible for his/her own time and effort only. He/She may demonstrate work methods to new employees.

Work Environment
The incumbent's work environment is typically in a shelter and/or in Treatment facilities/grounds.

The Incumbent Will Work Under The Following Disagreeable Conditions

• Isolation
• Monotony
• Dealing with angry people
• Verbal abuse
• Work schedule affecting lifestyle

Exposure To Hazards
The job incumbent may be exposed to the risk of moderate to severe injury or illnesses due to:

• Physical attacks by others
• Exposure to infectious diseases
• Exposure to bodily fluids
• Sharp objects
• Other dangerous situations

Precautionary Measures
The incumbent must take the following precautionary measures (in addition to health and safety rules):

• Universal Precautions
• Vaccination against Tuberculosis
• Mental Health First Aid

Compensation
The target hiring range for this position is $28.32 to $28.70 with a maximum of $29.07.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email

if you have a need for any accommodation and we will be pleased to discuss this with you.