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Sr. Field Service Technician

14 hours ago

Calgary Alberta TC Z Canada Flowchem Full time

Company Overview:

Sealweld Industrial Materials Canada (Sealweld Canada) is a provider of high quality, cost-effective valve lubricants primarily to the oil and gas storage, pipeline and gas distribution markets. We manufacture and distribute industrial sealants and lubricants, as well as related products, such as lubrication equipment and fittings. We serve the global valve maintenance market with value-added specialty products that enable optimal valve operation and help prevent costly, unscheduled downtime at customer facilities and pipelines. In addition, our products provide important safety benefits along with preventing fugitive valve emissions.

About the Role

The Sr. Field Service Technician plays a critical role in supporting Sealweld Canada's valve maintenance solutions across oil and gas storage, pipeline, and gas distribution facilities. This position provides advanced on-site technical expertise related to the application, performance, and maintenance of Sealweld's industrial valve lubricants, sealants, and associated lubrication equipment. The role focuses on ensuring optimal valve operation, extending asset life, and reducing unplanned downtime while maintaining the highest standards of safety and environmental compliance.

As a senior-level position, this role operates with a high degree of independence and technical authority. The technician supports customers through field service, technical consultation, and training; contributes field insight to product improvement and R&D initiatives; mentors technicians as required; and represents Sealweld with professionalism, technical depth, strong problem-solving abilities, and a strong safety mindset—delivering solutions that improve valve reliability, prevent fugitive emissions, and support safe, efficient pipeline and facility operations. Extensive domestic travel is required, often to remote or industrial locations, with occasional international travel.

Principal Duties and Responsibilities

  • Perform advanced field service work including valve maintenance, lubrication, sealing, critical isolation, troubleshooting, repair, and servicing of valves, actuators, pumps, and related equipment using Sealweld products and approved application techniques.
  • Serve as a senior technical resource for customers and internal teams, providing technical consultation and support for complex or specialty applications.
  • Work under minimal supervision and protect Sealweld proprietary procedures.
  • Provide technical oversight of subcontractors performing field services to ensure work quality, safety, and compliance with Sealweld standards and customer requirements.
  • Conduct inspections related to valve servicing and actuator maintenance, repair, and rebuilds, and provide clear, technically sound recommendations to improve valve reliability and performance.
  • Provide startup, operating, and maintenance support and training for customer equipment, products, and procedures, including interpretation of drawings, schematics, and site layouts.
  • Communicate directly with customers to coordinate service work, ensuring clear alignment on scope, expectations, and deliverables.
  • Support Sales and Account Teams by providing technical expertise that strengthens customer relationships and solution delivery.
  • Ensure all work is performed in strict compliance with company safety procedures, regulatory requirements, and customer site-specific standards.
  • Complete all required service, billing, and safety documentation accurately and on time.
  • Train and mentor technicians on safe field practices, equipment operation, and customer interaction.

Qualifications

Education

  • High School Diploma or equivalent required.
  • Technical certification or post-secondary education in industrial maintenance, instrumentation, mechanical technology, or a related field preferred.

Experience

  • Minimum 5 years of progressive experience in field service, valve maintenance, or related technical roles within industrial or oil and gas environments.
  • Considered a subject matter expert with hands-on experience working with ball, gate, and plug valves, including associated actuators and lubrication systems.
  • Demonstrated experience performing advanced valve maintenance, sealing, troubleshooting, and critical isolation activities.
  • Experience supporting customers in field service, technical consultation, or sales support capacities.
  • Oil and gas storage, pipeline, or gas distribution experience is an asset.
  • Willingness and ability to travel extensively to customer sites, including remote and industrial locations.

Certificates, Licenses, and Registrations

  • Valid Class 5 Driver's License with an acceptable driving record required.
  • Current H2S Alive and Standard First Aid with CPR certifications preferred.
  • Fall Protection, Confined Space Entry, and WHMIS 2015 training are assets.
  • Ability to obtain and maintain site-specific safety certifications and orientations (e.g., CSO, PST, or equivalent) as required by customer sites.
  • ValvePro Certification preferred.

Skills and Abilities / Core Proficiencies

All Company Core Proficiencies as well as the following job specific competencies: 

  • Strong leadership and problem-solving skills to manage team performance and resolve operational challenges.
  • Strong leadership and problem-solving skills, with the ability to guide subcontractors and resolve complex operational challenges.
  • Advanced mechanical aptitude and hands-on knowledge of valves, actuators, pumps, and related industrial equipment.
  • Ability to independently diagnose, troubleshoot, and resolve field issues while maintaining high-quality standards.
  • Excellent written and verbal communication skills, including field documentation and customer-facing communication.
  • Practical computer literacy, including Microsoft Office Suite, with the ability to learn internal business systems.
  • Solid understanding of industrial safety practices, environmental regulations, and site-specific compliance requirements.
  • Effective time management and organizational skills to coordinate multiple service accounts and competing priorities.
  • Customer service-oriented with professionalism, responsiveness, and the ability to perform in challenging or high-pressure field conditions.
  • Ability to multitask and prioritize work in fast-paced, dynamic environments.
  • Familiarity with transportation and safety regulations, including handling of hazardous materials.

Physical Requirements

This position requires the ability to lift and carry up to fifty (50) pounds and perform physically demanding tasks on a regular basis. The role involves frequent standing, walking, bending, and reaching, particularly during hands-on training and field service work. The Technical Training Specialist must be comfortable working in confined spaces and in outdoor environments that may include varying weather conditions. Travel is an essential part of the job and may involve transportation by vehicle or air, including international travel, typically to The United States.

Work Conditions

The work environment for this role includes a combination of classroom settings, office space, and active field locations such as industrial sites, pipelines, or customer facilities. The position involves up to 50% travel, both within Canada and internationally, to deliver training or perform service work. While on site, the employee may be exposed to loud noise, dust, extreme temperatures, and pressurized systems. The use of personal protective equipment (PPE) is mandatory, and the employee must adhere to all safety protocols and site-specific orientation requirements.

Equal Opportunity Statement

It has been and will continue to be the policy of Flowchem and affiliates not to discriminate against any employee or applicant for employment because of their race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected status.    

Disclaimer
The preceding job description is intended to provide information on the general nature and level of work to be performed by this position.  It is not intended to be a detailed description of the job or be interpreted as a comprehensive listing of all duties, responsibilities, and qualifications required of employees assigned to this job. At times employees are expected to perform other duties assigned by management that fall within the generally expected scope of this position.