Field Service Technician

5 days ago

Calgary, Canada INNOVA Medical Ophthalmics Inc Full time

**INNOVA Medical Ophthalmics** is Canada's largest distributor of ophthalmic instruments, with products ranging from diagnostic equipment to treatment lasers. We have a team of dedicated employees that have been instrumental to our growth and provide exceptional customer service.

You’ve always liked to take things apart and put them back together; you are the go-to person within your circle of friends and family if they need help with their computers; you are intrigued and curious by how electronics and mechanical things work? _Sound familiar_if so then we have an amazing opportunity for you to join us as a **Field Service Technician**servicing our clients in the **Calgary**area.

This position is primarily responsible to assemble, install, troubleshoot, calibrate, network, recondition and repair a variety of mechanical, software and electronic medical equipment.
- **Key Areas of Responsibility**:_
- Install, repair, troubleshoot, calibrate, network, recondition instruments in house and at customer site
- Troubleshoot, adjust, align, replace or repair electronic, computer & mechanical equipment, assemblies and components using the equipment’s service manuals, parts list, and schematic diagrams
- Follow internal procedures, place parts orders for customer repairs
- Perform preventative and customer-initiated maintenance at customer site as defined by a service contract
- Provide an exceptional customer experience for our clients
- Write estimates for customers identifying in detail the required work and or parts
- Remain up to date with assigned jobs and promptly complete pending estimates, and work orders
- Work independently and assist other technicians while in the field
- Learn and understand new products and services
- Other duties as assigned by the Service Team and Manager
- **Requirements**:_
- Technical training, Technician/Technologist or Engineering, certificate in Electronics, Electrical, Mechanical, Computer, Biomedical; combination of related relevant work experience and training may be considered
- Previous field service experience in similar field preferred
- Excellent communication skills - verbal and written
- Strong troubleshooting skills and mechanical aptitude
- Can work independently, and be able to grow and promote the business
- Good computer knowledge (hardware and Windows) plus proficient in Microsoft Office
- Rapid and efficient work execution
- Superior customer service skills, professional attitude, and image
- Valid driver's license with own vehicle that can accommodate the transportation of customer’s equipment
- regular travel throughout Alberta is required with occasional out of province travel
- Ability to lift to 50 lbs and higher
- Located in the Calgary area

**Job Types**: Full-time, Permanent

Pay: $52,000.00-$70,000.00 per year

**Benefits**:

- Commuter benefits
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- Paid time off
- RRSP match
- Vision care
- Work from home

Application question(s):

- Do you have your own vehicle that can accommodate the transportation of customer’s equipment?

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- field service: 2 years (required)
- customer training: 2 years (required)

Licence/Certification:

- Alberta drivers licence (required)

Willingness to travel:

- 100% (required)

Work Location: On the road

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