Guest Services Supervisor

4 days ago

Edmonton AB TS L, Canada SCHINKEL PROPERTIES Full time $36,000 - $42,000 per year

Are you passionate about hospitality and ready to take the next step in your career? We're looking for a dynamic, service-driven team member to lead our front desk operations as a Guest Services Supervisor. This is a fantastic opportunity to grow within our hotel and play a key role in delivering exceptional guest experiences. The shifts include days, evenings and Weekends. This is a full-time role with 30-40 hours per week.

We are looking for a person with leadership skills to deliver the highest standards of excellence through Genuine Care for our guests and staff. You foster relationships with the team through effective communication, coaching, training, development and empowerment.

Key Responsibilities:

· Supervise daily front desk operations, ensuring smooth check-in/check-out

· Lead and motivate Guest Services Agents to deliver outstanding service

· Resolve guest concerns promptly and professionally

· Train new team members and support ongoing development

· Ensure compliance with hotel policies and brand standards

· Assist with administrative duties such as billings for corporate accounts

Qualifications:

· Friendly, attentive, and fun personality

· Positive attitude and a commitment to guest satisfaction and employee support

· Guest services experience

· Ability to multitask and remain calm under pressure

· Strong communication skills

· Ability to solve problems and make quick decisions.

· Previous supervisory experience a plus

Job Types: Full-time, Permanent

Pay: $18.00-$21.00 per hour

Benefits:

  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site gym
  • On-site parking
  • RRSP match

Ability to commute/relocate:

  • Edmonton, AB T5S 2L4: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)

Language:

  • English (required)

Work Location: In person

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