Guest Services Supervisor

6 days ago

Edmonton AB TS L, Canada SCHINKEL PROPERTIES Full time

Are you passionate about hospitality and ready to take the next step in your career? We're looking for a dynamic, service-driven team member to lead our front desk operations as a Guest Services Supervisor. This is a fantastic opportunity to grow within our hotel and play a key role in delivering exceptional guest experiences. The shifts include days, evenings and Weekends. This is a full-time role with 30-40 hours per week.

We are looking for a person with leadership skills to deliver the highest standards of excellence through Genuine Care for our guests and staff. You foster relationships with the team through effective communication, coaching, training, development and empowerment.

Key Responsibilities:

· Supervise daily front desk operations, ensuring smooth check-in/check-out

· Lead and motivate Guest Services Agents to deliver outstanding service

· Resolve guest concerns promptly and professionally

· Train new team members and support ongoing development

· Ensure compliance with hotel policies and brand standards

· Assist with administrative duties such as billings for corporate accounts

Qualifications:

· Friendly, attentive, and fun personality

· Positive attitude and a commitment to guest satisfaction and employee support

· Guest services experience

· Ability to multitask and remain calm under pressure

· Strong communication skills

· Ability to solve problems and make quick decisions.

· Previous supervisory experience a plus

Job Types: Full-time, Permanent

Pay: $18.00-$21.00 per hour

Benefits:

  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site gym
  • On-site parking
  • RRSP match

Ability to commute/relocate:

  • Edmonton, AB T5S 2L4: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)

Language:

  • English (required)

Work Location: In person

  • Guest Service Supervisor

    1 week ago

    Edmonton, Canada Marriott International, Inc Full time

    **Job Number** 24100673 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Edmonton Centre Suites, 10222 102 Street, Edmonton, Alberta, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

  • Guest Experience Centre Consultant

    9 hours ago

    Edmonton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Edmonton, AB)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s,...

  • Guest Experience Centre Consultant

    5 days ago

    Edmonton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant for our Edmonton area** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side...

  • Guest Services, Special Events

    2 weeks ago

    Edmonton, Canada Backwoods Energy Services Full time

    WHY WORK AT BACKWOODS? Backwoods Security Services Ltd. is an Alberta Based security and protective services provider owned by the Alexis Nakota Sioux Nation. We are part of the larger family of Backwoods Energy Services which prides itself in its ability to execute projects in a safe, cost effective and timely manner. With our access to highly experienced...

  • Guest Services Supervisor

    7 days ago

    Edmonton, Canada TownePlace Suites by Marriott Edmonton South Full time

    Oversee and assist with amenity, gift shop, pantry needs (if applicable) - Ensure messages, wake-up calls, mail, and faxes are handled properly - Ensure guests’ laundry/dry cleaning is picked up and returned - Personally assist Front Desk Associates during peak times, breaks, tardiness and absences - Review all in-coming reservations, pre-block rooms with...

  • HVAC Service Supervisor

    2 weeks ago

    Edmonton, AB TS T, Canada Maximum Mechanical Services Ltd Full time

    About Us:Maximum Mechanical is a trusted provider of top-quality HVAC, Plumbing and Electrical services. We are committed to delivering exceptional mechanical solutions to commercial and residential customers. As we continue to grow, we are looking for a dedicated and skilled Service Supervisor to join our team. If you are looking to advance your career in a...

  • Supervisor, Guest Experience

    2 days ago

    Edmonton, Canada Explore Edmonton Corporation Full time

    **Be a part of the action**: Explore Edmonton’s two venues play host to hundreds of meetings, conventions, concerts, sporting events and other events every year. If you love to be a part of the action, want to see live music, meet and greet hundreds of Edmontonians in a day or night, this is the place to be! The Edmonton EXPO Centre is looking for...

  • Guest Services Supervisor

    2 weeks ago

    Edmonton, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. WHAT YOU’LL BE DOING Oversee and manage the entire customer experience Own recruiting, objectives setting, training, coaching and performance management of guest services team Responsible for scheduling of Guest Services staff; actively managing the guest services budget and providing input during...

  • Guest Services Assistant Supervisor

    2 weeks ago

    Lake Louise, AB, Canada Lake Louise Ski Resort Full time

    Come work with us in Lake Louise. Live, Work, Play surrounded by awe-inspiring viewsThe Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation in the tourism industry, operating as a ski resort in the winter months and as a sightseeing gondola in the summer months.Whether you want to work...

  • Guest Services Supervisor

    7 days ago

    Grande Prairie, AB TV J, Canada Howard Johnson by Wyndham Grande Prairie Full time

    OverviewWe are seeking a friendly and professional Guest Service Agent to join our hospitality team. This role is essential in providing exceptional guest experiences, ensuring smooth check-in and check-out processes, and maintaining a welcoming environment for all visitors. The ideal candidate will possess excellent customer service skills, strong...