Protein Candy: Key Account Manager

The Protein Candy Account Manager leads the B2B Account Management function, strengthening long-term partnerships with retail, distributor, and foodservice customers. This role is responsible for managing sales velocity, driving sales growth within existing accounts, ensuring exceptional service delivery, and working cross-functionally to support forecasting, demand planning, programs, and portfolio expansion.

Key Accountabilities

1. Account Ownership (Execution & Service)

• Act as the primary contact for distributor and retail accounts.
• Manage retail launch checklist, POs, pricing, deductions, promotions, and compliance requirements.
• Provide timely responses to account needs and resolve issues quickly and effectively.
• Hold retail partners accountable for delivering on planograms, promotional calendars, and other commitments.

2. Growth & Expansion

• Expand distribution, shelf facings, additional placements, and other strategies to increase share-of-wallet with retailers.
• Cross-sell and introduce new brands to existing partners.
• Track promotions and optimize trade spend effectiveness.

3. Forecasting & Demand Planning

• Own account-level forecasting and align with company planning cycles.
• Partner with the supply chain team to minimize stockouts and overstock situations.
• Adjust forecasts based on sell-in, sell-through, and seasonal demand trends.

4. Internal Collaboration

• Partner with Sales Administration for pricing and PO entry support.
• Collaborate with logistics/operations to ensure seamless account fulfillment.
• Identify the need for account-specific programs and promotions; partner with brand managers to drive velocity growth.
• Maintain a complete retail promo calendar across retail/distributor accounts.

5. CRM & Reporting

• Maintain accurate and up-to-date records of account activities, promotion results, and forecasts in CRM.
• Provide data-driven insights on account performance, risks, and growth opportunities to the VP of Revenue.
• Review and analyze POS data to track sales performance, identify growth opportunities, and guide promotional and merchandising strategies.

6. Quarterly Retailer Meetings / Business Reviews

• Schedule and conduct QBRs with distributor and retail accounts.
• Review performance vs. forecast, sales targets, and promotional ROI.
• Discuss upcoming demand plans, new product launches, and portfolio expansion opportunities.
• Document action items and ensure follow-up with internal teams (marketing, operations, logistics).

About You (Must-Haves)

• 5+ years of experience in account management, sales, or customer experience within CPG, food & beverage, or related industries.
• Proven success in building and managing retailer and distributor relationships.
• Strong business acumen with the ability to analyze data and translate insights into strategies.
• Demonstrated ability to manage multiple priorities with urgency and attention to detail.
• Excellent communication, negotiation, and presentation skills.
• Experience working cross-functionally with marketing, operations, and supply chain teams.

Nice to Have

• Experience with natural, better-for-you, or emerging CPG brands.
• Familiarity with trade spend management and optimization.
• Proficiency with CRM systems and POS data platforms.
• Comfort in a high-growth, entrepreneurial environment.

Why Join Us?

At Protein Candy, we're reimagining the snacking category by creating functional candy that's better for you—without sacrificing taste. Joining our team means being part of a fast-growing, disruptive brand that values innovation, agility, and real impact.

Here's what you can expect:

• A high-growth environment where your ideas and contributions directly shape the future of the business.
• Opportunity to work cross-functionally and gain exposure across multiple aspects of the business.
• A supportive, ambitious team that's as passionate about execution as it is about celebrating wins.
• A mission-driven company changing the way people think about candy.

Our Values

• Discipline – Show up ready to perform, even when it's hard. Accountable, punctual, prepared, dependable—no excuses.
• Results-Oriented – Impact over activity and ego. Every hour and dollar should create measurable value.
• Innovation – Everyone innovates with curiosity—in every role. We look for smarter, faster, better ways to win.
• Value Others – We genuinely respect our team, our customers, and our community. We participate, contribute, and support each other. We have fun.
• Excellence – We hold ourselves to a higher standard—in quality, adaptability, effort, and attitude. Being "all-in" is the minimum.

Equity, Diversity & Inclusion

Protein Candy invites applications from all qualified individuals. We are committed to employment equity and diversity in the workplace and welcomes applications from all individuals, including but not limited to members of visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require any accommodations please let us know when you apply.