Key Account Manager

Reporting to the National Account Manager, the Key Account Manager (KAM) is responsible for developing and executing long-term strategies with assigned customers, ensuring alignment with Lindt Canada's Marketing and Sales objectives. This role serves as the primary liaison between the customer and cross-functional internal teams to deliver, and exceed, Lindt's sales and profitability growth targets. 

Responsibilities:

• Act as the lead point of contact for all matters related to assigned customers and/or segments, including Metro Ontario and Longos banners.
• Achieve sales objectives outlined in the Corporate Business Plan by developing and executing banner-specific strategies aligned with Lindt Canada's sales and marketing plans.
• Analyze and present monthly and annual performance plans to customers.
• Build and maintain strong, long-term customer relationships, addressing service issues promptly in collaboration with supply chain, finance, and store operations teams.
• Partner with the Field Sales team to communicate banner initiatives, priorities, and business details, ensuring flawless execution of merchandising plans.
• Maximize account potential by leveraging marketing initiatives such as new product launches, P.O.S. materials, and category reviews.
• Manage and monitor trade spend through continuous analysis and review of business performance to optimize ROI.
• Provide clear and timely communication of monthly and annual forecasts to internal stakeholders.
• Deliver regular account reviews and performance updates to senior leadership.
• Offer candid feedback and recommendations on account/banner issues to improve efficiency and effectiveness.
• Collaborate with Demand Planning to ensure accurate forecasting.
• Work with Finance and Revenue Management to ensure trade spend delivers profitable ROI.
• Drive new business opportunities and influence growth through fact-based selling and decision-making for both everyday and seasonal segments.
• Analyze and present market data during category reviews using tools such as SAP, Nielsen, and customer-specific POS systems to identify growth opportunities.

Requirements:

• Post-secondary education in Business or a related discipline.
• Minimum 5 years of experience in the Consumer Packaged Goods (CPG) industry, including at least 2 years in customer account management (preferred).
• Intermediate to advanced proficiency in Microsoft Excel for data manipulation, reporting, and analytics.
• Proficiency in SAP BI for pulling sales history and forecasts for reporting and analysis.
• Experience with Trade Pro for inputting forecasts and managing associated spends.
• Familiarity with customer POS reporting systems for tracking and analyzing business performance.
• Proven experience developing regional/national customers (3–5 years), including relationship building with Category Managers, promotional planning, and business review presentations.
• Strong ability to assess business trends, review plans, and create accurate forecasts.
• Solid understanding of key financial fundamentals related to trade spend to ensure profitable results.

Why Lindt Canada? Join our winning culture and become part of our team of passionate and dynamic individuals in our journey to become the leader in the Canadian chocolate market. Our environment characterizes personal commitment, drive, initiative and entrepreneurial spirit, working together as one team to reach outstanding results. We encourage, recognize and reward innovation, personal initiative, leadership and accountability throughout the organization. We are recognized as a Great Place to Work so come and grow your career with us, it's a pretty sweet deal. To learn more about our winning culture, visit   and or follow us on LinkedIn 

Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.

We thank all those who have applied however, only selected candidates will be contacted.

Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.
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