Dental Administrator

2 weeks ago

Calgary, Alberta, Canada Touchan Oral Surgery Full time

We are seeking a dedicated and highly organized Dental Administrator to join our busy Oral & Maxillofacial Surgery practice. As the first point of contact for our patients and referring offices, you will play a vital role in creating a calm, professional, and supportive environment for patients undergoing surgical care. This position involves advanced scheduling, referral coordination, and patient billing, including accounts receivable follow-up.

If you excel in a fast-paced surgical setting and are passionate about patient care, we would love to hear from you.

Key Responsibilities

  • Greet patients warmly and manage surgical check-in and check-out procedures
  • Schedule consultations and surgical appointments, coordinating operating time, sedation requirements, and surgeon availability
  • Answer phone calls and manage in-person inquiries from patients and referring dental offices with professionalism and accuracy
  • Manage patient billing and accounts receivable, including: Generating surgical invoices, estimates, posting payments, following up on outstanding balances
  • Maintain accurate patient records and referrals using Curve Hero
  • Process and track insurance claims, pre-authorizations, and reimbursements related to oral surgery procedures
  • Coordinate with surgeons, nurses, and sterilization staff to ensure smooth daily surgical workflow
  • Maintain an organized, clean, and patient-ready front desk environment
  • Assist with office policies, privacy standards, and compliance with health and safety regulations
  • Support referral management, including receiving, documenting, and following up on incoming referrals

Required Skills & Qualifications

  • 1–2 years of experience in a dental clinic (oral surgery or surgical specialty preferred)
  • Proficiency with Curve Hero (preferred)
  • Strong understanding of oral surgery procedures, dental terminology, and sedation workflows
  • Working knowledge of surgical billing, insurance coordination, and accounts receivable
  • Excellent front-desk and administrative skills, including managing high-volume, multi-line phone systems
  • Strong multitasking, prioritization, and time-management abilities in a fast-paced environment
  • Exceptional verbal and written communication skills
  • Calm, professional, and compassionate demeanour, especially with anxious or post-operative patients

Schedule

  • Day shift
  • Monday to Friday

Benefits

  • RRSP matching
  • Wellness program

Please note: No phone calls or emails regarding this position. Only qualified candidates will be contacted.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

  • On-site parking
  • RRSP match
  • Wellness program

Work Location: In person

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