Director of People and Culture

Job Title: Director of People & Culture

Location: Head Office Ave SE Calgary AB

Department: Supportive Living and Independent Living

Status: Full-time

Reports to: CEO

Hours Per Week: 37.5

About Us:

Trinity Place Foundation is seeking a passionate and visionary Human Resources leader to join our team. With a solid commitment to innovation and a focus on improving the lives of low-income seniors, we are excited about our next phase of transformation. If you are driven by a desire to make a meaningful impact, challenge the status quo, and create positive change in the lives of seniors, this is the opportunity for you.

For almost 50 years, Trinity Place Foundation has been at the forefront of managing and developing seniors' housing throughout the city of Calgary. We are driven by our unwavering dedication to minimizing the marginalization of low-income seniors and promoting healthy aging in the right place. We combine our wealth of experience with a progressive approach to business, constantly seeking innovative solutions to enhance the quality of life for the seniors we serve.

Job Summary:

This is a growth role for the organization. As the Director of People and Culture, you will play a strategic role in organizational transformation and management of day-to-day operations of the human resources function. This position reports directly to the CEO and requires close collaboration with an experienced leadership team.

The Director plays a strategic role in supporting our organization and its employees by fostering a positive and inclusive work environment. You will be responsible for driving people focused areas such as enhancing education and training, driving cultural change, building effective policies and procedures, and leading employee engagement while supporting leaders in coaching, mentoring, and effective performance management strategies for the organization. This role requires exceptional skills in people management and the ability to handle accountability conversations with confidence.

Union experience is essential to navigate complex labour relations effectively.

If you are passionate about empowering employees, fostering growth, and maintaining a harmonious workplace, this role is for you.

Key Duties & Responsibilities:

Strategic Leadership & Cultural Transformation

• Develop and implement a comprehensive people and culture strategy that aligns with TPFA's vision, mission, and values.
• Design and deliver initiatives that enhance staff engagement, wellbeing, and recognition.
• Champion equity, diversity, and inclusion (EDI) across all HR programs, including recruitment, development, and workplace culture.
• Partner with the leadership team to foster an inclusive, fun, and high-performance organizational culture.
• Provide strategic recommendations on organizational effectiveness, compliance, and preventative practices that prioritize the health, safety, and wellbeing of staff.
• Continuously assess and improve HR policies and practices to ensure alignment with organizational goals and evolving legal and regulatory requirements.

HR Operations & Compliance

• Oversee the development, implementation, and maintenance of employee handbooks, HR policies, and procedures to ensure compliance with all applicable legislation, regulations, and agreements.
• Manage employee relations matters and conduct fair, confidential investigations in accordance with policy and best practice.
• Optimize the use of HRIS platforms and tools to streamline processes, ensure data integrity, and support strategic decision-making.
• Collaborate with health and safety committees and organizational leaders to maintain compliance with occupational health and safety legislation and best practices.
• Support cross-functional initiatives related to training, policy orientation, and compliance.

Talent Management & Coaching

• Design and lead a robust people management program that drives employee engagement, performance, and career development.
• Coach managers on all aspects of performance management, including evaluations, SMART goal-setting, development planning, and performance improvement strategies.
• Facilitate challenging conversations related to performance, conduct, and policy adherence using a consistent, fair, and respectful approach.
• Oversee recruitment, onboarding, retention, and total compensation strategies for both unionized and non-unionized employees.
• Collaborate across departments to deliver training programs that support compliance, occupational health and safety, and core organizational policies.

Union Relations

• Serve as TPFA's primary liaison with union representatives, cultivating positive and productive working relationships.
• Lead and support the negotiation of collective bargaining agreements and ensure compliance with contractual obligations.
• Provide guidance on grievance procedures, arbitration processes, and other labour-related matters.
• Advise senior leaders on the interpretation and application of collective agreements and labour best practices in a unionized environment.

Qualifications:

• Bachelor's degree in human resources, business administration, or a related field.
• CPHR designation is preferred but a combination of experience and formal training will be considered.
• 8+years of experience in human resources leadership roles, with a specific focus on employee relations, performance management, and training. Union experience is required.
• Intermediate experience with HRIS systems and other applications such as Excel, and PowerPoint.
• Excellent understanding of employment laws, regulations, and best practices in unionized and non-unionized environments.
• Strong ability to conduct investigations, analyze information objectively, and provide accurate and unbiased recommendations.

• Excellent interpersonal and communication skills, with the ability to handle sensitive discussions and build relationships at all levels of the organization.

• Proven experience in progressive discipline and managing performance-related challenges.

• Strategic approach to human resources with demonstrated ability to utilize and implement KPI's and best practices.
• Demonstrated ability to collaborate with other leaders to create and deliver effective training and education programs.
• Strong problem-solving and conflict-resolution skills.
• High level of integrity and desire to collaborate across functional teams.
• Strong organizational skills and ability to manage multiple priorities effectively.
• Demonstrated ability to lead and manage a small HR/Payroll team in implementing best practices.

WORKING CONDITIONS:

This industry requires empathy for and an understanding of the needs of seniors and requires a complete and current (within six months) Vulnerable Sector Check, including a Criminal Background Check. This position is a fast-paced, challenging working environment and requires the ability to deal with competing priorities and using one's professional discernment to understand where the focus needs to be when being pulled in several directions.