Field Service Supervisor

6 days ago

Timmins Ontario PNH Canada Toromont Cat Full time $80,000 - $120,000 per year

Toromont Cat is looking for a Field Service Supervisor to join their team in Timmins Our Field Service Supervisor is a key customer contact providing efficient, knowledgeable and professional customer service both personally and through strong team leadership.  This leader is responsible for also providing direction to the Field Service Team ensuring consistent implementation of policies and procedures in conjunction with corporate directives and increased market share. 

As a Field Service Supervisor, YOU will experience:

  • Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
  • Working for the best in class equipment dealer and with the premium Caterpillar brand
  • Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
  • Competitive total rewards including: wages, benefits, and premiums (as eligible)
  • An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

  • Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
  • Ensure all employees comply with established customer safety rules
  • Provide excellent customer service as key contact for field service requirements and work orders to maximize productivity of field service operations
  • Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
  • Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
  • Improve customer and employee satisfaction by initiating corrective procedures in the field service operations
  • Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
  • Create quotes and review and prepare invoices for internal and external customers
  • Manage work-in-progress (WIP) and contamination control
  • Investigate and report accidents or near misses
  • Identify and resolve issues by initiating corrective actions
  • Encourage continuous improvement for field operations through regularly scheduled meetings and associated training
  • Assist the PSM with the management of fixed assets and preparation for capital expenditures
  • Maintain maintenance on the fleet of field service trucks
  • Manage employees at off-site locations
  • Work with a sense of urgency and foster team efforts to encourage growth\

Must-haves for this role:

  • Post-secondary education
  • Minimum 5 years of experience in a service leader position

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar , Toromont Cat takes care of our employees who take care of our customers When you join our team, you become a member of the Toromont family. Your success is our success

  • Field Service Supervisor

    4 days ago

    Timmins, Canada Toromont Cat Full time

    Toromont Cat is looking for a Field Service Supervisor to join their team in Timmins! Our Field Service Supervisor is a key customer contact providing efficient, knowledgeable and professional customer service bothpersonally and through strong team leadership. This leader is responsible foralso providing direction to the Field Service Teamensuring consistent...

  • Field Service Supervisor

    1 week ago

    Timmins, Ontario, Canada Toromont Cat Full time $90,000 - $120,000 per year

    Toromont Cat is looking for a Field Service Supervisor to join their team in Timmins Our Field Service Supervisor is a key customer contact providing efficient, knowledgeable and professional customer service both personally and through strong team leadership. This leader is responsible for also providing direction to the Field Service Team ensuring...

  • Rotational Field Service Technician, 14x14

    7 hours ago

    Timmins, Ontario, PNH, Canada Toromont Cat Full time $60,000 - $90,000 per year

    Toromont Cat is looking for a Field Service Technician, Heavy Equipment to go directly to customer sites in a Toromont Service truck and provide superior service and product expertise to maintain high standards that ensure repairs are completed in a timely manner with the utmost integrity.  ** Please note this is a 14 x 14 rotational shift ** As a Toromont...

  • Field Service Supervisor

    1 week ago

    Peterborough, Ontario, KJX, Canada Toromont Cat Full time $80,000 - $120,000 per year

    Toromont Cat is looking for a Field Service Supervisor to join the team in Peterborough Our Field Service Supervisor is a key customer contact providing efficient, knowledgeable and professional customer service both personally and through strong team leadership.  This leader is responsible for also providing direction to the Field Service Team ensuring...

  • Mechanical Field Services Supervisor

    1 day ago

    , NB, Canada J.D. Irving, Limited Full time

    A leading service provider in Canada is seeking a Supervisor, Construction & Maintenance. The successful candidate will lead a team of field service technicians and ensure high standards of safety and efficiency in service delivery. Requirements include a Technical Diploma and over 2 years of supervisory experience. Join a dynamic team dedicated to quality...

  • Service Manager

    1 week ago

    Timmins, Canada ReadyQuip Sales and Service Full time

    At ReadyQuip Sales and Services Ltd., we are passionate about delivering top-quality products and exceptional customer service. As an established distributor in the province of Ontario, we offer endless career opportunities in a challenging and rewarding professional environment. Our team in Timmins, ON, is comprised of dedicated and self-motivated...

  • Product Support Coordinator

    2 hours ago

    Timmins, Ontario, PNH, Canada Toromont Cat Full time $40,000 - $80,000 per year

    Toromont Cat is seeking a Product Support Coordinator to join our team at Timmins. The Product Support Coordinator is accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department. As a Product Support Coordinator, YOU will experience: Working...

  • Field Service Supervisor

    5 days ago

    , AB, Canada Energy Hire Full time

    Field Service Supervisor - Wellbore Construction (Contractor) 2 days ago Be among the first 25 applicants NCS Multistage Red Deer County, AB contract On-site Oil and Gas About This Job Job Title – Field Service Supervisor – Wellbore Construction Department – Operations. Reports to District Manager. Employment Classification – Contractor. Job Summary...

  • Field Supervisor

    6 days ago

    Innisfil, Ontario, Canada Town of Innisfil Full time $82,630 - $105,462 per year

    In all we do, we have the freedom to be our best self, belong, excel….Why Innisfil?Join a community-focused team that thrives on doing things differently to better serve its residents. Innisfil is an award-winning municipality applying two hundred years of small-town independence and collaboration towards a future of innovation and prosperity....

  • Field Service Supervisor

    5 days ago

    , AB, Canada NCS Multistage Full time

    Field Service Supervisor – Wellbore Construction (Contractor) Job Title: Field Service Supervisor – Wellbore Construction (Contractor)Department: OperationsReports to: District ManagerEmployment Classification: Contractor Job Summary: The Field Service Supervisor is primarily responsible to support and mentor the Operations team by acting as front‑line...