Service Manager

At ReadyQuip Sales and Services Ltd., we are passionate about delivering top-quality products and exceptional customer service. As an established distributor in the province of Ontario, we offer endless career opportunities in a challenging and rewarding professional environment. Our team in Timmins, ON, is comprised of dedicated and self-motivated individuals who take pride in their work and strive to take our business to the next level. We offer great benefits and are an equal opportunity employer. If you're looking for a fulfilling career in the heavy equipment industry, join the ReadyQuip team today

**SERVICE MANAGER**

**Full Time**

**3 Years of Experience**

**Bilingual in French and English**

Timmins

JOB SUMMARY: Perform all service supervisor duties and provide leadership to Readyquip technicians is support of customer requirements.

KEY ACCOUNTABILITIES:

- Provide in branch leadership for service operations;
- Schedule field and workshop service work load to maximize productivity in the field and workshop;
- Coach, mentor, recruits technicians to meet and exceed customer and business objectives;
- Manage, understand and provide direction on financial implications of work being requested/done includinginvoices, warranties, policies, redo, etc.;
- Manage fixed assets, tools in the branch, service vehicles and assist in preparation of plans for capital expenditures;
- Manage and prepare quotes and review invoices for customers, while managing work-in-progress in a timely fashion;
- Promote a high level of customer satisfaction and follow up on repairs
- Improve customer satisfaction by identifying problem areas and initiating corrective measuresrelating to shop floor or office procedures;
- Manage required training needs and maintain training register, performance evaluations and guidance sessions for direct reports;
- Promote workplace safety by ensuring all employees investigate all accidents or near misses
- Lead and participate in safe, environmentally sound and healthy work behaviors and customerrelations at all times in support of Readyquip Health and Safety Policy/Program(s) and bestpractices
- Encouraging continuous improvement in operations through scheduled meetings between management, other departments, and employees as well as regular service meetings.
- Work with all other departments to deliver high level of customer service
- A commitment and sensitivity to addressing the customer’s specific needs

QUALIFICATIONS:

- Fluently bilingual in French and English, oral and written
- 3 years experience preferred
- Certified technician possessing either: journeymen, red seal or equivalent certificate, preferred
- Working knowledge in heavy equipment industry
- Must be able to read and understand prints (hydraulic & electrical), drawing and technical bulletins
- Must possess good relationship management, interpersonal and communication skills
- Demonstrated computer skills
- Work evening shifts and weekends as required
- Completed post-secondary education
- A team player with a strong customer service orientation.
- Good organizational skills.
- Sense of urgency with the ability to prioritize and deliver timely results in a fast paced environment with multiple and changing priorities
- Must have a good driving record (copy of drivers’ abstract may be required)

Excellent communication, negotiating, analytical and organizational skills
- Excellent customer service
- Effective leadership, coaching and team building skills
- Self motivated and able to adapt to changing and multiple priorities
- Working knowledge of competitors' equipment

CHARACTER COMPETENCIES:

- Ability to multi task
- Critical thinking: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Judgment & decision making: choosing appropriate actions based on common sense and cost-benefit analysis
- Coordination: adjusting actions in relation to others’ actions
- Leadership and persistence in face of obstacles
- Achievement driven