Registration/Scheduling Clerk, Dartmouth Community Clinic

Req ID:
Department/Program: Dartmouth Community Clinic, Women's & Newborn Health 
Location: Dartmouth  
Type of Employment: Permanent Hourly FT (100% FTE)  x 1 position(s)
 Start Date: ASAP
Union Status: NSGEU Off&Cler, Admin Professionals Bargaining Unit
Compensation: $ $ /hour
Closing Date: November 28, 2025 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other's talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi'kma'ki, the unceded and ancestral territory of the Mi'kmaq people. Working in Mi'kma'ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

The Registration/Scheduling Clerk is responsible for timely patient registration, processing, booking and scheduling within the Ambulatory Clinics and Breast Health Services. The Registration/Scheduling Clerk will interact with colleagues, patient and families in a respectful and collaborative manner in keeping with the principals of Family-Centred Care. Responsibilities include, but are not limited to, filing, telephone communications with patients, faxing information, retrieving information, obtaining health records charts, printing schedules, verifying patient information, completing billing sheets, and handling mail. The Registration/Scheduling Clerk is able to manage time effectively, set priorities and communicate messages and information accurately and appropriately.

Monday-Friday, days; 70 hours bi-weekly.
Hours as per operational requirements. 

• Minimum High School Diploma or G.E.D. required.
• Graduate from a recognized medical secretarial or medical office administration diploma program preferred
• Previous experience in a health care setting, an asset
• Minimum of six (6) months related experience preferred
• Medical terminology certificate, preferred.
• Working knowledge of Microsoft Office and other computer programs/technology (testing may be conducted on candidates)
• Demonstrated accurate keyboarding and data entry skills required. Testing may be conducted on short-listed candidates and results may be factored into the candidate's overall suitability for this position.
• Working knowledge of office equipment (e.g., fax machine, photocopier, scanner, etc) required.
• Demonstrated strong time management, analytical, and problem-solving skills required.
• Demonstrated excellent organization skills, strong communication (verbal & written) and interpersonal skills required.
• Demonstrated ability to prioritize workloads required.
• Demonstrated initiative; self-motivated and able to work with minimal supervision/direction required.
• Demonstrated high regard for quality, accuracy, and attention to detail required.
• Demonstrated ability to work well with others and in an interprofessional team required.
• Demonstrated flexibility to meet workload demands required.
• Excellent judgment and discretion in handling confidential and/or sensitive information required.
• Experience in patient scheduling/booking preferred. Experience with Community Wide Scheduling (CWS) an asset.
• Competency in other languages an asset.

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Admin Professionals  bargaining  unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.

If you are an employee of IWK Health, please apply through the internal careers page to ensure you are flagged as an internal applicant.