Guest Services Representative

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   JLL is seeking a dynamic individual for the role of Part-time Fixed term Guest Services Representative at the Outlet Collection at Niagara. The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner. Enthusiastically and consistently delivering on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience".This is a part-time position. The successful candidate must be available during the daytime between Monday and Friday and on weekends.WHAT YOU WILL DOMaintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools;Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service at Guest Services location;Interact with shoppers and retailers in a courteous and efficient manner;Sell shopping centre gift cards and balance sales to transactions;Project a positive attitude over the telephone and in person;Develop and maintain strong relationships with retailers and educate them about the centre's services; • Assist guests by providing directions/information, answering questions, and performing other centre specific services;Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs;Conduct all service functions of the Customer Relations/Guest Services location;Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan;Participate in special projects and assumes other duties and responsibilities as assigned.WHAT YOU BRINGHigh school education;Previous customer service experience preferred;Sales experience (transaction management and cash management);Positive attitude and a strong desire to provide excellent customer service;Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel;Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism;Strong written and oral communication skills, multilingual skills a plus;Conflict resolution/management skills;Must be friendly, approachable, proactive and solution focused;Computer skills (Excel, Chrome);Flexible and able to work daytimes from Monday-Friday, evenings and weekendsLocation: On-site –Niagara, ONIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.