Sales Operations Specialist

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.

ABOUT TREND MICRO

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.

Fueled by security expertise and innovation, Trend leverages artificial intelligence to protect over 500,000 enterprises and millions of individuals across AI, clouds, networks, endpoints, and devices.
Proactive security starts here.

POSITION OVERVIEW

In this role, you will manage all aspects of sales operations, including planning and forecasting, pricing, and analytics. As part of a fast-growing organization, you will provide key inputs into sales strategy, customer segmentation, process improvement, and business analytics. With strong analytical skill to perform analysis on data, you shall assist business in making smart decisions.

PRIMARY RESPONSIBILITIES

• Working closely with diverse user groups including Sales & Business Unit management, Sales, Marketing, Finance, Legal to deliver timely, accurate and actionable business information
• Track sales results versus individual objectives, maintaining and reporting sales compensation plans, annual and monthly revenue tracking and reporting, ad hoc reporting, and renewal tracking
• Coordinate sales forecasting, planning, and budgeting processes used within the sales organization. Proactively monitor and strive to maintain high levels of quality, accuracy, and process consistency in the sales organization's planning efforts
• Proactively identify opportunities for sales process improvement. Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement
• Collaborate with sales management to identify and understand process bottlenecks and inconsistencies
• Monitor the accuracy and efficient distribution of sales report, recommends revisions to existing reports, or assists in the development of new reporting tools as needed
• Provide input to senior leadership in the development and administration of sales incentive compensation programs
• Build peer support and strong internal-company relationships with other key personnel

QUALIFICATIONS, SKILLS AND EXPERIENCE

• 3-5 years' experience in Sales Operations with related responsibilities and BA/BS degree in Business, Finance or related area (Desirable but not mandatory).
• Demonstrated ability to work independently and to train, guide or assist others to perform complex assignments
• Demonstrated ability to multi-task, handling multiple projects simultaneously, in a fast-paced, constantly evolving environment.
• Strong capability to develop clear action plans and drive processes with numerous interdependencies
• Excellent analytical, troubleshooting, decision making, organizational, time management, collaboration and communication skills
• Ability to produce high quality work with key attention to detail. Strong commitment to customer service
• Strong knowledge of Excel, PowerPoint and Power BI

BENEFITS OF BEING A TRENDER

We take employee wellbeing seriously. At Trend, you will have access to Medical Insurance, Mental Health Support through access to EAP, Gym reimbursements, Paid Parental Leave etc.

At Trend Micro, we embrace diversity, equity and inclusion. We believe that our people are our greatest asset and we understand the importance of bringing diverse perspectives, approaches and experiences to our team. We are committed to building and supporting an inclusive workforce that truly reflects our global business and encourages people from all backgrounds to apply.

We're proud to be recognised as a Great Place to Work, a testament to our commitment to fostering a positive, inclusive, and empowering workplace culture.

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.