VP of IT Operations

3 days ago

Fredericton, New Brunswick, Canada Harris Computer Full time

The VP of IT Operations is a senior executive responsible for the strategic direction and day-to-day management of the organization's global technical infrastructure. This includes cloud services, data centers, networking, enterprise applications, integrations and service desk. The primary goal is to ensure 24/7 system availability, scalability for business growth, and a seamless digital experience for all employees and customers.

What Will Your New Role Be
The duties of this role are split between
strategic leadership
and
operational excellence
.

Strategic Leadership

  • Infrastructure Roadmap: Develop and execute a 3–5 year infrastructure strategy that aligns with business goals
  • Budget Management: Oversee a multimillion-dollar OPEX and CAPEX budget; optimize spend and vendor contracts to maximize ROI.
  • AI Adoption: Embrace available AI tools and platforms to provide automation and self-service capabilities to Harris employees.

Operational Duties

  • System Reliability: Oversee Data Center, Cloud and Network Operations teams to maintain 99.99% uptime.
  • Cybersecurity Operations: Partner with the CISO to implement proactive threat detection, incident response, and disaster recovery (DR) protocols.
  • Vendor Management: Lead negotiations and performance reviews with key partners (Microsoft, Amazon, Dell, CDW, TELUS, PAN, others).
  • Talent Development: Direct, mentor, and scale a global team of IT professionals, fostering a culture of continuous improvement

What We Are Looking For

  • Total Experience: 12–15+ years in Information Technology.
  • Leadership Experience: 7+ years in a senior management role (Director or above) overseeing large, cross-functional teams.
  • Technical Track Record: Proven experience leading digital transformations, large-scale cloud migrations, or modernizing legacy data centers.
  • Industry Specifics: (preferred) Experience in high-compliance or high-volume industries like FinTech, Healthcare, or E-commerce.
  • Education: Bachelor's Degree in Computer Science, Information Technology, or Engineering.

  • Certifications (Examples of preferred cert's):

  • ITIL 4 Master: For service management excellence.

  • CISSP: For a deep understanding of security operations.
  • PMP: For managing complex, large-scale infrastructure projects.
  • Cloud Architect Certifications: (AWS Certified Solutions Architect or Azure Solutions Architect Expert).

What Will Make You Stand Out

  • Technical Acumen: Cloud Architecture (Hybrid/Multi-cloud), Cybersecurity, DevOps/CI-CD, Data Privacy.
  • Business Acumen: Financial forecasting, Contract negotiation, M&A integration, ROI analysis.
  • Soft Skills: Executive presence, Crisis management, Influence without authority, Radical transparency.

What We Offer

  • Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
  • Comprehensive Medical, Dental and Vision coverage from your first day of employment
  • Employee stock ownership and RRSP matching programs
  • Lifestyle rewards program
  • Flexible work options
  • Performance driven organization with many opportunities for advancement
  • And more

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