System Navigator

External posting

job title: System Navigator (Well-Being Navigator)

job ID #: IHS SNWB

department: Integrated Health Services

reports to: Manager, Primary Care

salary range: (CS3) $ $38.11 per hour

status: Full-time (Contract until March 31, 2026)

hours: 37.5 hours per week

vacancy: 1

Who we are:

Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic, and other systemic barriers. Our mission is to be a dynamic provider of integrated health services, community programs and capacity-building initiatives that enable people and diverse communities to achieve wellness.

Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto. While our doors are open to everyone, we focus on people experiencing homelessness or who are under-housed; 2SLGBTQ+, and newcomers to Canada. We are funded by the Ministry of Health, Ontario Health, Ministry of Community, Children and Social Services, the City of Toronto and many generous donors and foundations.

about the role:

Sherbourne Health has been funding by Immigration, Refugee and Citizenship Canada (IRCC) to provide our Finding Health Project that supports newcomers, immigrants and refugees as they adapt to living in Canada. Our project is dedicated to delivering services at the intersection of health and settlement.

The System Navigator (Well-Being Navigator) helps newcomer clients navigate to resources and information on the Canadian health and mental health care system, with a priority placed on supporting eligible clients with complex or higher-needs. This includes identifying available resources, facilitating access to care, and strengthening connections between health, social service, and settlement organizations. The role is essential for filling service gaps, especially for clients who are waiting for case management or whose needs exceed current service capacities.

The System Navigator (Well-Being Navigator) collaborates closely with clients, internal clinical teams, community partners, and external agencies to ensure holistic, coordinated care.

Working at Sherbourne

At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve client care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.

we believe in work-life balance and offer:

• A competitive salary.
• Membership in Healthcare of Ontario Pension Plan (HOOPP).

Responsibilities and Tasks:

Case Management & Navigation Services

• Deliver trauma-informed case management and system navigation support to newcomer clients with complex needs, including those experiencing homelessness, mental health concerns, or substance use, in a responsive and flexible manner that complements and augments existing support for newcomers, immigrants and refugees
• Conduct client assessments and develop care plans in collaboration with internal teams and external partners
• Provide crisis intervention, advocacy, and systems navigation particularly for high needs and complex clients that require additional support and/or do not qualify for other services
• Facilitate referrals and ensure timely access to health and social services
• Participate in care planning and case coordination meetings
• Document all client interactions using Accuro EMR and required data reporting systems

Well-Being Navigation Activities

• Help clients access and understand provincial/territorial health coverage and programs such as the Interim Federal Health Program
• Provide information about the Canadian health and mental health systems, including provider roles and service options
• Refer clients to appropriate health, social, and settlement services
• Prepare clients for health-related appointments and care transitions
• Build and maintain partnerships with hospitals, community health agencies, and Local Immigration Partnerships (LIPs)
• As capacity allows, support the delivery of group education sessions or webinars on health and wellness topics

Health Promotion, Education and Advocacy

• Advocate for clients to ensure access to appropriate care and resources
• Educate peers and community members on client-related health topics
• Engage in community outreach to build relationships with partner agencies
• Support systemic advocacy initiatives to address health inequities and the social determinants of health
• Promote culturally safe and equity-focused practices throughout all work

Administrative Duties

• Maintain accurate and timely client records
• Contribute to program planning, evaluation, and development
• Operate within organizational policies and procedures
• Participate in internal meetings, training, and initiatives
• Other duties as required

To thrive in this role, you'll need

education/experience:

• Bachelor's degree in Social Work or a related health or social service discipline
• Minimum 2 years of case management or system navigation experience is an asset
• Minimum 3–5 years of experience in community health and/or settlement sectors
• Experience providing outreach and client support in a community setting
• Demonstrated ability to work collaboratively in a multidisciplinary environment
• Experience with crisis de-escalation, safety planning, and trauma-informed practices
• Proficiency in EMR systems (ideally Accuro) and Microsoft Office tools
• Registration with the Ontario College of Social Workers and Social Service Workers is an asset

skills and abilities:

• Thorough knowledge and experience working with diverse newcomer and refugee populations, including LGBTQ newcomers, racialized newcomers and/or newcomers experiencing homelessness or precarious housing
• Experience with harm reduction, trauma-informed approaches, addictions and mental health and issues
• Knowledge of criminal justice system, Ontario Works, and the Ontario Disability Support Program
• Skilled in navigating complex systems and advocating for vulnerable populations
• Excellent oral and written communication skills; strong computer skills and experience using database software.
• Ability to carry out duties independently while maintaining accountability to agency.
• Fluency in a French and/or another second language is an asset

conditions of employment:

• Offer of employment is contingent upon satisfactory outcome of background checks i.e., professional references, education verification, criminal background check, and vulnerable sector checks.
• Understands and works within the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.
• Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with SHC related policies, health and safety legislation and best practices.

working conditions:

• Ability to work a fixed schedule and have flexibility to work evenings and weekends.
• This position will work on site at Sherbourne Health and in the community with clients where needed.
• Must be able to work with clients with varying levels of complexity, including individuals with intersecting health, mental health, and social challenges.

To apply:

Please forward a cover letter and resume (saved as one document) quoting Job ID#

IHS SNWB to by 5:00 pm on November 27, 2025.

Sherbourne is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation, and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.

BOLD. KIND. REAL. OPEN. WE

Job Types: Full-time, Fixed term contract

Pay: $30.17-$38.11 per hour

Benefits:

• Casual dress
• Company pension
• Life insurance
• On-site parking

Work Location: In person