Customer Service Representative

2 weeks ago

Edmonton, Alberta, Canada Magnus Full time $45,000 - $65,000 per year

Join our team as a customer service Representative and unleash your potential in revolutionizing industrial processes We're currently seeking a Customer Service Representative to support our sales operations and work closely with our sales team. In this essential role, you'll help ensure a seamless customer experience and contribute to our mission-driven growth.

As a customer representative, you will:


• Respond to customer inquiries via phone, email, or chat with professionalism and empathy.


• Troubleshoot order or service issues, escalating to technical teams when needed.


• Assist the sales team with quoting, order processing, and tracking.


• Prepare and send sales documentation (e.g., quotes, contracts, product info).


• Coordinate with fulfillment/logistics to ensure timely delivery and communication.


• Monitor inventory availability and provide updates to sales and customers.


• Support outreach campaigns with follow-up calls and emails.


• Maintain accurate and current lead and opportunity records in the CRM.

Qualifications:


• 2+ years of experience in customer service or sales support.


• Strong communication skills, both verbal and written.


• Ability to multitask and stay organized by prioritizing tasks in a fast-paced environment.


• Ability to communicate well with both external customers and internal staff in a professional manner.


• Detail-oriented with excellent time-management skills.


• Ability to work independently and collaboratively across teams.


• Proficiency with ERPs & CRMs (Microsoft solutions is a plus).


• Experience in a B2B or technical sales environment (nice to have).

What we offer:

  • A flexible 37.5-hour workweek to support a better work-life balance.
  • Enhanced compensation through profit-sharing.
  • A retirement plan with employer contributions of up to 5%.
  • Comprehensive group insurance, including telemedicine.
  • Free access to a financial advisor to support your personal projects.
  • A fantastic team — human, committed, and always ready to collaborate.
  • An environment where your opinion matters and where you can grow.
  • Certified Great Place to Work since 2019, we foster a positive company culture and actively care for our employees' well-being.

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