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Customer Service Representative

2 days ago

Edmonton, Alberta, Canada RBGlobal Full time
Description

This is regular hourly week with overtime surrounding our auctions including Weekends and Evenings.
We have 6 auctions scheduled in a year at our Nisku location. This position will also be a relief for the
reception during sales and backup when needed in between sales.

The Customer Service Representative/Receptionist will answer phones, register bidders, answer inquiries, process payments and other sale related activities.

Responsibilities

In this role you will:

• Answer reception phones and holiday coverage.

• Process Bidder Payments

• Provide Customers with Information regarding fee structures and methods of payment

• Provide step by step information on how to register On- Line as well as how to direct customers to our
axillary platforms and services.

• Provide Additional Support for our Key Room

• Maintain Confidentiality of all Information

• Ensure that Superior Customer Service is delivered always to all customers

• File, Photocopy as required

• Comfortable with Word/Excel

• Provide Additional Administrative support as needed by different departments

Qualifications

Here's what you bring:


• Previous work experience where you worked in-person with customers

• Experience using Computers, and able to learn to use New Technology and Software

• Excellent keyboarding skills for Data Entry

• A Commitment to providing Outstanding Customer Service

• Able to Work Well and Maintain a Positive Attitude in High-Pressure Situations

• Organized, Detail Oriented and able to Multi-task in a Fast-paced Environment

• A Friendly, Outgoing, Patient Personality

• You Thrive working as Part of a Team, Pitching in Wherever you're Needed most

• A High Degree of Personal Integrity

Interested?
Please apply early so that you don't miss out on this opportunity. This posting will close as soon as a competitive candidate pool is identified.

Ritchie Bros. Auctioneers is committed to employment equity and ensures nondiscrimination in all activities in
accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. We thank you all for your applications; however, only those selected for an interview will be contacted. Candidate selection is made by the Recruitment Team in Vancouver, Canada. Please do not call the local auction site about this position. Only electronic applications can be accepted. No agency calls, please.