home and auto insurance broker

Job Title: Sales Broker – home and auto insurance

Reports to: Managing Partner

Compensation Type: Commission

Branch Location: Markham North

About Us

Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting-edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business. At Billyard Insurance Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.

Job Summary

The home and auto insurance Broker is responsible for identifying and addressing the insurance needs of individual and business clients by providing tailored coverage solutions. This role involves researching and comparing policy options, negotiating favorable terms with insurers, and ensuring clients receive the most suitable protection. The Sales Broker also guides clients through the application and claims processes while maintaining strong relationships to support long-term risk management needs. Success in this role requires a deep understanding of insurance products, market trends, and regulatory requirements, as well as a proactive approach to client acquisition and retention.

Key Responsibilities

Regular Duties

· Develop and maintain a strong portfolio of clients by proactively generating leads, leveraging referrals, and building long-term relationships to support business growth.

· Conduct in-depth consultations with clients to assess their insurance needs and recommend suitable personal or commercial coverage solutions aligned with their risk profiles.

· Research, compare, and analyze policy options across multiple insurers to ensure clients receive competitive and comprehensive coverage that meets their unique requirements.

· Assess various insurers to secure the best possible policies for clients while ensuring compliance with regulatory requirements and company guidelines.

· Guide clients through the policy application process, ensuring accuracy in documentation and adherence to underwriting requirements.

· Provide ongoing client support by assisting with policy renewals, modifications, and inquiries to enhance client satisfaction and retention.

· Educate clients on policy coverage, exclusions, and responsibilities to ensure they have a clear understanding of their insurance protection.

· Utilize policy management and CRM systems to document client interactions, track sales activity, and manage business development efforts effectively.

· Adhere to all regulatory requirements, ethical standards, and company policies to maintain trust and uphold professional integrity in all transactions.

· Collaborate with Account Managers and Underwriters as needed to ensure seamless service delivery and optimal coverage solutions for clients.

· Develop and execute sales strategies that align with company objectives and contribute to revenue growth and business performance.

· Act as a trusted advisor by continuously evaluating clients' evolving needs and offering proactive risk management recommendations.

· Foster a culture of innovation and service excellence by identifying opportunities to enhance processes, improving client experience, and leverage digital tools effectively.

Periodic Duties

· Attend networking events, industry conferences, and client meetings, both in-person and virtually, to expand professional connections and identify new business opportunities.

· Support clients through the claims process by liaising with insurers, providing guidance, and advocating on their behalf to achieve fair and timely resolutions.

· Stay informed of industry trends, regulatory changes, and market conditions to provide expert guidance and maintain a competitive edge in insurance sales.

Qualifications

Required

· An active and current insurance broker license for the relevant provincial regulatory body (E.g., RIBO)

· A high school diploma or equivalent

· A minimum of two (2) years of experience in a sales-focused insurance brokerage role, preferably in both Personal and Commercial Lines.

· Experience in lead generation, business development, or client acquisition in the insurance industry.

· Strong understanding of insurance products, underwriting principles, and regulatory compliance.

· Proficiency in using policy management and CRM systems to manage client interactions and track business development efforts.

Asset

· A university degree in a related field, or a college diploma in Insurance from a Canadian post-secondary institution, or equivalent

Technical Competencies

· Insurance Product Knowledge (Proficient): Deep understanding of Personal and Commercial Lines insurance products, coverage options, and exclusions to provide tailored solutions.

· Regulatory Compliance (Proficient): Comprehensive knowledge of provincial insurance regulations and ethical standards to ensure adherence in all transactions.

· Sales and Business Development (Proficient): Expertise in generating leads, developing a client base, and executing sales strategies to drive business growth.

· Risk Assessment (Competent): Ability to evaluate client risk profiles and recommend appropriate coverage solutions.

· Policy Administration (Competent): Proficiency in processing applications, renewals, and endorsements while maintaining accuracy and efficiency.

· Claims Assistance (Competent): Knowledge of claims processes and advocacy techniques to support clients in achieving fair claim resolutions.

· Technology Proficiency (Competent): Effective use of policy management and CRM systems to track sales activities and client interactions.

· Market Awareness (Competent): Understanding of market trends, insurer offerings, and competitive landscape to provide informed recommendations.

Person Specification

· Client Relationship Management (Proficient): Ability to build and maintain strong, trust-based relationships with clients to ensure long-term retention.

· Communication Skills (Proficient): Strong verbal and written communication skills to clearly explain policy options and negotiate with insurers.

· Problem-Solving (Proficient): Proactive approach to identifying and addressing client concerns with effective insurance solutions.

· Time Management (Competent): Ability to prioritize tasks, manage multiple client requests, and meet deadlines in a fast-paced environment.

· Adaptability (Competent): Willingness to adjust to market changes, regulatory updates, and client needs to remain competitive.

· Collaboration (Competent): Ability to work with Account Managers, Underwriters, and other team members to optimize service delivery.

· Ethical Judgment (Expert): Strong commitment to honesty, transparency, and integrity in all client interactions and business dealings.

· Resilience (Competent): Ability to manage rejection and maintain motivation in a competitive sales environment.

· Innovation Mindset (Competent): Openness to new tools, processes, and strategies to improve efficiency and client service.

Working Conditions

· Works primarily in a standard office setting with a typical climate-controlled environment. The role requires periods of sitting, computer use, and participation in meetings or collaborative sessions. Noise levels are generally low, and the position involves minimal physical exertion. Travel may be required to meet with clients, attend industry events, or engage with insurers. Client interactions may also take place remotely through phone, email, and virtual meetings.

Job Type: Full-time

Pay: $1,000.00-$100,000.00 per year

Work Location: Hybrid remote in Markham, ON