Automotive Service Adviser

1 week ago


Barrie ON LN V, Canada Barrie AutoCare Centre Full time

The Service Advisor plays a key role in making sure every customer receives prompt, courteous, and effective service. Serving as the communication bridge between customers and technicians, the Advisor recommends necessary repairs provided by the technicians, coordinates scheduled maintenance visits, and thoroughly records customer concerns on the repair order. When the work is complete, the Advisor goes over the final service details with the customer to ensure clarity and satisfaction.

Candidates must possess:

Valid driver's license/clean driving record

Minimum 2+ plus service advisor experience in automotive field

High school diploma

Basic automotive knowledge

Excellent communication and organizational skills

Strong problem-solving abilities and attention to detail

Ability to multitask in a fast-paced environment

Basic computer skills

Valid driver's license and clean driving record

Benefits:

Dental care

Extended health care

Potential for bonuses based on performance

employee discounts

Ongoing training and growth opportunities

Key Responsibilities:

Greet customers in person or over the phone in a professional and welcoming manner

Understand and document customer vehicle concerns accurately

Create repair orders and obtain customer approvals for work to be done

Communicate with technicians to relay vehicle issues and ensure efficient workflow

Explain recommended services, pricing, and timelines clearly and confidently

Follow up with customers on repair progress and notify them when work is completed

Handle payments and provide detailed invoices

Maintain customer records and vehicle histories

Ensure high levels of customer satisfaction and repeat business

Parts ordering, scheduling, and general shop operations as needed

Job Types: Full-time, Permanent

Pay: $25.00-$30.00 per hour

Benefits:

  • Dental care
  • Extended health care

Application question(s):

  • Do you have any experience in the automotive industry?

Experience:

  • Customer service: 3 years (required)
  • Automotive Service adviser: 5 years (required)
  • Automotive field: 5 years (required)

Work Location: In person



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