Automotive Service Adviser
2 weeks ago
**Job Summary**:
We're looking for a friendly, outgoing, detail-oriented **Service Adviser** to be the communication bridge between our customers and our technicians. You'll greet customers, listen to their concerns, recommend services, build work orders, and keep everyone updated throughout the repair process. If you’ve got a passion for cars and people, this is the role for you.
**Key Responsibilities**:
- Greet customers in person or over the phone in a professional and welcoming manner
- Understand and document customer vehicle concerns accurately
- Create repair orders and obtain customer approvals for work to be done
- Communicate with technicians to relay vehicle issues and ensure efficient workflow
- Explain recommended services, pricing, and timelines clearly and confidently
- Follow up with customers on repair progress and notify them when work is completed
- Handle payments and provide detailed invoices
- Maintain customer records and vehicle histories
- Ensure high levels of customer satisfaction and repeat business
- Parts ordering, scheduling, and general shop operations as needed
**Requirements**:
- High school diploma or GED
- Prior automotive experience in a service adviser or customer service role
- Basic automotive knowledge is a big plus
- Excellent communication and organizational skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Proficiency with shop management software and basic computer skills
- Valid driver’s license and clean driving record
**Work Environment & Benefits**:
- Fast-paced, customer-focused automotive repair shop
- Potential for bonuses based on performance
- Health benefits, and employee discounts (if applicable)
- Ongoing training and growth opportunities
**Job Types**: Full-time, Permanent
Pay: $25.00-$28.00 per hour
Expected hours: 44 per week
**Benefits**:
- Dental care
- Extended health care
Flexible language requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
Application question(s):
- Do you have any experience in the automotive industry?
**Experience**:
- Customer service: 3 years (required)
- Automotive Service adviser: 5 years (required)
- Automotive field: 5 years (required)
Work Location: In person
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