Client Care Representative
1 week ago
Benefits:
- Company parties
- Dental insurance
- Free food & snacks
- Free uniforms
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
- Wellness resources
Handyman Connection of Victoria is a locally owned, family-run home improvement company with a long-standing reputation for exceptional customer service and quality workmanship. Our office is fast-paced, collaborative, and supportive — and we are looking for a Client Care Representative who excels at keeping clients, craftsmen, and schedules running smoothly. We're seeking a confident, experienced customer service professional who can make sound decisions independently when required. If you're someone who takes initiative, handles challenges with maturity, and thrives in a role where every day is different, we'd love to meet you.
What We Offer
- $23.00–$25.00/hour starting wage (depending on experience)
- Monday–Friday, traditional business hours
- Small, professional office with a family-friendly atmosphere
- Comprehensive training and ongoing support
- Benefits after the probationary period
- Business-casual environment
- Deliver exceptional, friendly customer service
- Independently manage day-to-day office operations and make reasonable decisions when supervisors are unavailable
- Coordinate schedules, manage job tracking, and support staff and customers
- Handle billing, follow-ups, communication, and project coordination
- Manage multiple priorities in a fast-paced setting
- See small projects through from intake to completion
- 3–5 years experience in customer service, office administration, or call-centre environments (required)
- Strong verbal and written communication skills
- Confident with Microsoft Outlook, Excel, Word, and CRM systems
- Positive, professional, people-oriented personality
- Strong independent judgment, ability to resolve issues without escalation
- Experience in home improvement or trades (asset, not required)
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