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Client Care Representative

2 weeks ago

Esquimalt, British Columbia, Canada Handyman Connection of Victoria Full time US$23 - US$25

Benefits:
  • Company parties
  • Dental insurance
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Vision insurance
  • Wellness resources


Handyman Connection of Victoria is a locally owned, family-run home improvement company with a long-standing reputation for exceptional customer service and quality workmanship. Our office is fast-paced, collaborative, and supportive — and we are looking for a Client Care Representative who excels at keeping clients, craftsmen, and schedules running smoothly. We're seeking a confident, experienced customer service professional who can make sound decisions independently when required. If you're someone who takes initiative, handles challenges with maturity, and thrives in a role where every day is different, we'd love to meet you.

What We Offer
  • $23.00–$25.00/hour starting wage (depending on experience)
  • Monday–Friday, traditional business hours
  • Small, professional office with a family-friendly atmosphere 
  • Comprehensive training and ongoing support
  • Benefits after the probationary period
  • Business-casual environment
Key Responsibilities
  • Deliver exceptional, friendly customer service
  • Independently manage day-to-day office operations and make reasonable decisions when supervisors are unavailable
  • Coordinate schedules, manage job tracking, and support staff and customers
  • Handle billing, follow-ups, communication, and project coordination
  • Manage multiple priorities in a fast-paced setting
  • See small projects through from intake to completion
Qualifications
  • 3–5 years experience in customer service, office administration, or call-centre environments (required)
  • Strong verbal and written communication skills
  • Confident with Microsoft Outlook, Excel, Word, and CRM systems
  • Positive, professional, people-oriented personality
  • Strong independent judgment, ability to resolve issues without escalation
  • Experience in home improvement or trades (asset, not required)
If you're looking for a long-term role with a great local team, apply today and join us at Handyman Connection of Victoria.