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Customer Experience Representative

2 weeks ago

Esquimalt, Canada Sharkz Coins Full time

Customer Experience Representative

Days and Hours: Monday to Friday - 9:00am to 5:00pm in office.

Who we are:
Perks: A positive work environment, with creative, energetic team members who are passionate about what they do. Group Insurance benefits are available after a satisfactory probationary period. We work in a waterfront office in Esquimalt, BC near parks and trails.

**Duties**:
Respond to custom production enquiries with a relaxed yet professional communication style.
Liaise with our suppliers to obtain pricing for custom projects.
Quote to potential clients on their projects.

What we're looking for:
Proven ability to understand the big picture, while attending to the details to ensure day-to-day operations run smoothly. A sense of curiosity and a creative drive.

**Skills**:Outstanding organizational skills and attention to detail
High-level English communication skills - you spell 'honour' with a 'u' and you confidently correct spelling mistakes made by others
You clearly understand, and can be clearly understood, using written and spoken English
Strong interpersonal and negotiation skills
Demonstrated ability to troubleshoot and problem-solve effectively
Demonstrated ability to take direction

Behaviours:
Eager to participate in and contribute to the Sharkz Coins community
Leads by example and exemplifies the Sharkz Coins values in actions and behaviours
Maintains high level of integrity, confidentiality, and discretion
Is a self-motivated and self-directed individual focused on team accomplishments
Demonstrates strengths in strategic thinking, relationship building, and negotiating
Uses independent judgment to plan, organize, and prioritize workload, i.e. “gets it done”
Has a desire to learn; is a quick study with new concepts, systems, and technologies
Exhibits tact and proper judgment under pressure and in sensitive situations
Takes smart risks and owns up to mistakes.

Full-time hours: 37.5 per week with our team of 10 in the office in Esquimalt.

Applications which include a personally written cover letter will be given preference.

**Job Types**: Full-time, Permanent

**Salary**: $19.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

COVID-19 considerations:
All employees are fully vaccinated

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person