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Receptionist

2 weeks ago

Vaughan, Ontario, Canada GameDay Men's Health Full time

About Us

Gameday Men's Health is committed to revolutionizing men's health and wellness through tailored medical care and advanced treatment solutions. We specialize in addressing key aspects of men's health, including hormonal health, sexual wellness, and preventative care, empowering men to take control of their health. By offering education and top-tier healthcare in a fast, convenient, and modern clinical setting, we redefine the healthcare experience for men.

Job Overview

As the Front Desk at Gameday Men's Health, you will be instrumental in delivering an exceptional patient experience. Acting as the first point of contact for individuals seeking care, you will set the tone with your ability to connect, multitask efficiently, and foster a welcoming environment.

Key Responsibilities

1. Appointment Management:

  • Schedule, confirm, and follow up on appointments for services, including hormone evaluations, erectile dysfunction consultations, lab work, and other treatments.
  • Manage communications via phone, text, and email to ensure accurate and efficient appointment handling.

2. Patient Communication:

  • Respond promptly and professionally to patient inquiries regarding memberships, services, and new offerings through phone, text, and email.
  • Provide clear, concise information to ensure patient understanding and satisfaction.

3. Sales & Marketing Support:

  • Engage with current and past patients to inform them of new offers, promotions, and services.
  • Drive clinic growth by enhancing patient experiences and promoting additional services.

4. Team Coordination:

  • Serve as the primary liaison between patients and clinical staff to ensure seamless operations and exceptional care.
  • Facilitate communication and workflow to optimize patient outcomes and clinic efficiency.

5. Create a Positive Patient Experience:

  • Foster a warm, welcoming environment where patients feel heard, respected, and cared for.
  • Reflect the clinic's commitment to quality care in all interactions.

6. Administrative Support:

  • Handle general office tasks, including patient record management, billing, data entry, and maintaining an organized workspace.
  • Support daily operations to ensure the clinic runs smoothly and efficiently.

Skills & Qualifications:

1. Exceptional Communication Skills: Strong verbal and written communication abilities with professional and empathetic tone in person, over the phone, and via email or text.

2. Customer Service Excellence: Commitment to creating a welcoming and respectful environment for clients with the ability to manage sensitive conversations with discretion and compassion. Skilled at addressing patient inquiries and resolving concerns efficiently.

3. Organizational and Multitasking: Highly organized, capable of managing multiple schedules and administrative tasks simultaneously. Attention to detail in appointment booking, patient intake, and record maintenance.

4. Sales and Relationship Management: Enthusiastic about engaging with clients to share services and promotions at the clinic to help promote clinic growth and success. Capable of maintaining long-term client relationships, fostering loyalty and retention.

5. Team Collaboration: Work closely with clinicians and staff to provide seamless, coordinated care. Strong interpersonal skills to foster a cohesive and supportive team environment.

6. Flexible & Resilient: Thrives in dynamic, fast-paced settings and adeptly adjusts to evolving needs while upholding a professional demeanor.

7. Customer-Centric Approach: Dedicated to providing exceptional support and creating meaningful, transformative experiences for patients.

Additional Assets:

  • Experience in using social media platforms for light marketing or patient engagement is a plus.
  • Strong personal interest in health, wellness, or fitness aligns with the clinic's mission.
  • Multilingual capabilities are a bonus for communicating with diverse patient demographics.

Join our team and become part of a dedicated and supportive environment where you can help transform the way men approach their health. Make a meaningful impact on our patients' experiences while advancing your own skills and career. Enjoy opportunities for additional compensation as you grow with us

Job Types: Full-time, Part-time

Pay: $17.20-$28.22 per hour

Expected hours: 40 per week

Work Location: In person