Front Office Guide

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can

Main Duties:

As a Front Office Guide, your main duty is to work effectively as part of the Front of House service team to provide efficient and courteous Front Desk service. Primarily responsible for, but not limited to, fulfilling guest service needs and completion of all tasks related to creating the ultimate guest arrival, in-house and departure experience; providing accurate and timely information and services to any guest or visitor inquiry; processing payments according to established hotel procedure; and responding to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

General Duties:

• Manage guest check-ins/check-outs, reservations, folios, and guest concerns with professionalism and care
• Deliver personalized, good-natured service by anticipating guest needs and providing tailored recommendations for hotel amenities, dining, spa, fitness, and local attractions
• Maintain accurate cash handling, credit card processing, and front office accounting in compliance with hotel procedures
• Communicate effectively with Night Audit, Accounting, Housekeeping, etc to ensure seamless operations and guest experiences
• Resolve guest challenges thoughtfully, offering solutions and escalating when appropriate with the guest perspective in mind
• Maintain guest profiles and recorded preferences to support repeat and elevated stays
• Support front office operations through phone coverage, correspondence handling, and interdepartmental coordination
• Ensure compliance with hotel policies, procedures, and standards with self and team members.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary and guest information.
• Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.

Qualifications & Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent is required. Degree or diploma in hospitality is a plus.
• Ability to speak another language or more is a plus.
• Previous related guest service experience dealing directly with the public and acquired general knowledge of basic customer service skills. Experience in a luxury setting is a plus.
• Ability to compute basic mathematical calculations, know standard cash handling procedures and knowledge of computerized cash register systems.
• Ability to learn and work with technology such as computers.
• Fluent in oral and written English and excellent overall communication skills.
• Must have vision ability to read written communiques and monochrome computer screen.

About us…

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can
• Health & Wellness - Competitive Medical, Dental & Vision, and EAP program Retirement Planning
• Paid Personal Days
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can