Front Office Executive – Hospitality

1 week ago

Toronto, Ontario, Canada CEM Resorts Full time

As a Front Desk Receptionist, you'll be the first point of contact for our guests. Your role is to ensure every guest feels welcomed, informed, and taken care of—from check-in to check-out. This position is perfect for someone who enjoys interacting with people, stays calm under pressure, and takes pride in providing excellent service.

Key Responsibilities
  • Welcome guests warmly and assist with check-in and check-out procedures
  • Handle reservations, phone calls, emails, and walk-in inquiries professionally
  • Provide accurate information about rooms, amenities, and local attractions
  • Coordinate with housekeeping and management to ensure smooth daily operations
  • Manage guest requests, concerns, and feedback with patience and professionalism
  • Maintain front desk records, bookings, and payment details accurately
  • Keep the reception area clean, organized, and presentable at all times
What We're Looking For
  • Friendly, positive attitude with strong communication skills
  • Previous experience in hospitality, customer service, or front desk roles is an asset
  • Comfortable using computers, booking systems, and basic office software
  • Strong organizational and multitasking abilities
  • Ability to stay calm and courteous in a fast-paced environment
  • Flexibility to work shifts, including weekends or holidays if required
Why Work With Us
  • Supportive and respectful work environment
  • Opportunity to grow within the hospitality industry
  • Be part of a brand that values guest experience and team culture
  • Competitive pay based on experience

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