Dispatcher

Position Title: Dispatcher  

Reports to: Logistics Supervisor 

The Organization:

Wholesome Kids Catering is a leading childcare catering company whose purpose is to Nourish Lives by providing healthy, delicious, child-friendly meals and snacks to childcare centres and schools. Our talented, skilled and committed staff are passionate about providing healthy food and exceptional 'surprising' service to all of our customers. Tasty, child-focused menus reflect our successful 'Eat Grow Thrive' philosophy, which combines excellent nutrition with flavors and foods children love. We are a growing business committed to becoming the Dominant Brand in our industry, always working as trusted partners and living our culture which values integrity and delivering WOW for our customers, co-workers and communities.

The Role

The Dispatcher plays a key role in making sure our daily food deliveries to childcare centers run smoothly. Based in Markham, this role plans and updates delivery routes in our software, schedules and supports drivers, and ensures food is picked up and delivered on time. The Dispatcher works closely with our Customer Care, Finance, and Shipping teams to fix any delivery issues, keep records accurate, and continue to find ways to improve our delivery service.

Success

In this role is achieved when all childcare center deliveries are completed on time and in full, drivers follow company policies and client site requirements, and any delivery issues are resolved promptly and professionally. A successful Dispatcher ensures routes are optimized for efficiency, compliance is maintained, and strong communication is upheld between drivers, internal teams, and clients to consistently deliver high-quality service

Qualification and Experience

• Minimum 2 years of customer service and outbound logistics (dispatch application)
• College Diploma or University Degree is an asset
• Intermediate computer skills: Microsoft office (Word, Excel and PowerPoint, Outlook), email applications (Outlook) and ability to learn new computer systems + + Badger/GPS (Onfleet recommended)
• Strong data entry skills, and basic math skills
• Ability to work in a high pressure, fast paced environment
• Strong time management, organization and multitasking abilities
• Excellent communication skills over the phone, in person, and through email
• Knowledge of food service or manufacturing is an asset
• Can work well independently as well as in a team
• G License (Mandatory)

Duties and Responsibilities

• Ensure all delivery routes are accurately planned and entered into the delivery application, meeting on-time requirements.
• Optimize routing to improve efficiency and identify cost-saving opportunities, including strategic use of Highway 407.
• Prepare and provide accurate delivery reports to Accounting to support contractor invoicing.
• Train and monitor drivers on the effective use of the delivery application.
• Track driver-related issues, identify root causes, and provide coaching to address performance concerns.
• Coordinate and optimize driver schedules to facilitate timely food pick-ups for production.
• Resolve delivery-related issues directly with drivers and Customer Care to ensure client satisfaction.
• Ensure all delivery operations comply with applicable legal regulations, safety standards, and company policies.
• Provide recommendations to Management for process improvements and operational efficiencies.
• Model and uphold the company's charter, values, and commitment to service excellence.

Skills and Competencies

• Adaptability
• Teamwork
• Tech Savvy
• Attention to Detail
• Service Oriented
• Problem Solving
• Conflict Resolution
• Effective and Respectful Communication
• Results Focused

Our Core Values:

My WORD My PROMISE
I act with honesty, I am committed to my work, and I always keep my promises.
 
SERVE with PASSION
I pour my heart into my work and serve our customers with excellence.
 
RAISE the BAR
Every day, I elevate my performance and support the company in achieving greater heights.
 
One TEAM One DREAM
I embrace collaboration as together we achieve extraordinary results.
 
Nurture GROWTH
I learn through challenges, and I thrive through opportunities.
 
Deliver WOW
I create unforgettable experiences, one detail at a time, always putting the customer first.

We are an Equal Opportunity Employer
Wholesome Kids Catering is an equal opportunity employer and is committed to providing accommodations in accordance with the Accessibility of Ontarians with Disabilities Act. If you require accommodation throughout the recruitment and selection process, we will work with you to meet your needs. We thank all those applicants who have applied; however, only those selected for an interview will be contacted.