Operations Supervisor

Company Overview

Nippon Express Company, Ltd. ("NX") was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. As a leader in the freight forwarding industry, the Company's successes and ingenuity are complemented by its global presence, and ultimately result in Nippon Express being one of the largest transportation providers in the world. Solutions, not numbers, are responsible for our success. Our commitment to develop successful solutions, which put information technologies and our vast network of resources to work for you, is what has enabled Nippon Express to lead the world in innovative logistics design.

Job Summary

The Operations Supervisor is responsible for overseeing a wide variety of activities including shipping/receiving and storing products and maintaining inventory and associated records. Work force management responsibilities include training, planning and assigning daily work.

Duties and Responsibilities

• Monitor daily operations and allocate staff to ensure deadlines are met while overseeing warehouse personnel through delegation, training, coaching, and planning.

• Provide leadership by setting clear expectations, modeling high standards of work practices, and fostering continuous improvement across warehouse functions.

• Supervise the reception, handling, storage, and distribution of all freight, products, and supplies entering or exiting the warehouse, ensuring efficient and orderly operations.
• Communicate effectively with customers, management, and staff to ensure timely response to customer instructions and maintain professional relationships.
• Track and maintain KPI performance, providing feedback to management based on inbound/outbound audits, inventory counts, and system-related discrepancies.
• Maintain strict control over inventory levels by ensuring accurate WMS (Warehouse Management System) set-up, cycle counts, item master data, and transaction documentation in line with company SOPs.
• Instruct warehouse staff to ensure timely and accurate shipping of production orders in adherence to delivery schedules.
• Enforce company policies related to safety and security; identify hazards, report injuries, and implement safety improvements to maintain a secure work environment.
• Perform billing functions by ensuring all customer invoices are accurately processed and sent in a timely manner.
• Ensure that business expenses are tracked and reported to accounting in accordance with financial procedures.
• Maintain a clean, organized, and efficient warehouse space that aligns with operational and safety standards.
• Adhere to all company policies, procedures, business ethics, and operational objectives.
• Perform various other tasks as required.

Qualifications

• Minimum 2-3 years of direct work experience in a warehouse or supply chain position

• Direct working knowledge of operations, warehouse management, and transportation management

• Direct knowledge of WHMIS and other safety systems
• Intermediate knowledge of Microsoft Office products, including Excel, Outlook, MS Teams and Word
• Strong knowledge of warehouse documentation & admin functions
• Solid organization and analytical skills
• Ability to adapt to constant business change and fast learner
• Ability to interpret and act upon complex instructions
• Solid project management skills are essential
• Strong written and verbal skills to communicate with all levels of the organization and its executive team
• Strong quantitative and critical thinking skills
• Team leadership and teambuilding abilities
• Capacity to anticipate problems, identify root cause and solve problems to resolution.
• Ability to safely operate a fork-lift or other cargo moving machinery
• Ability to remain calm in stressful situations, work under pressure and meet deadlines
• Ability to physically handle items of variable weight, up to 50lbs

Educations/Certifications

• College/University Diploma or greater
• Master in Logistics Management or MBA is an asset
• Forklift Certificate is an asset
• WHMIS training
• TDG Certificate is an asset

**What We Offer**

• Health Benefits (Medical, Dental & Vision Coverage)
• RRSP/DPSP Plan with company matching
• Paid Time Off (vacation & sick time)
• Opportunities for career growth and skill enhancement

We thank all applicants for their interest in a career with Nippon Express. Please note only those who are selected for further consideration will be contacted for an interview.

Nippon Express is an equal opportunity employer committed to an inclusive and barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation.