Customer Service Representative

2 days ago

Fort McMurray AB, Canada Edmonton Valve & Fitting Full time

Duties and Responsibilities of Customer Service Representative:

  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered, Issue receipts and other forms
  • Maintain records and statistics
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services
  • Receive and log complaints
  • Explain procedures, risks and benefits to clients
  • Consult with clients after sale to provide ongoing support
  • Ensure accuracy of financial transactions, Investigate complaints and claims
  • Send invoices
  • Monitor quality and production levels
  • Co-ordinate activities with other work units or departments
  • Prepare reports and statistics related to areas of responsibility
  • Troubleshoot and resolve technical problems
  • Obtain and process information required to provide customer service
  • Document and prepare invoices and work orders
  • Calculate billing charges
  • Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates
  • Manage feed inventory activities
  • Determine product specifications
  • Answer enquiries and resolve problems or discrepancies concerning customers' accounts
  • Confer with clients to identify requirements
  • Conduct research to expand knowledge of the field
  • Contact clients and suppliers to resolve problems
  • Review budgets and financial reports for specific projects
  • Conduct sales transactions through Internet-based electronic commerce

Experience and specialization

  • Computer and technology knowledge:
  • Enterprise resource planning (ERP) software, MS Outlook, SAP (FI/CO / HR / MM / OT SD), MS Office, Spreadsheet, Inventory control software, Information management system, Material requirements planning (MRP) system

Area of specialization

  • Technical support
  • Customs services
  • Oil and gas exploration and production

Salary: $25.00 hourly / 40 hours per week

Start Date: As soon as possible

Requirements / Skills:

  • Language: English
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
  • Experience: 2 years to less than 3 years

Vacancy: 1

Workplace information: Work must be completed at the physical location. There is no option to work remotely.

Location: 266 MacKay Crescent Fort McMurray, AB T9H 5D6

Work setting: Oil and gas industry

Work conditions and physical capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail

Personal suitability: Punctuality, Client focus, Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Flexibility, Organized, Reliability, Team player, Initiative, Judgement, Ability to multitask, Dependability, Honesty, Quick learner

Benefits

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits

Financial benefits

  • Registered Retirement Savings Plan (RRSP)

Long term benefits

  • Long-term care insurance
  • Maternity and parental benefits

Other benefits

  • On-site parking available

How to apply:

By email

If applying by email:

What you must include in your application:

  • Cover letter
  • Answers to the following screening questions:
  • Are you authorized to work in Canada?

  • What might be required by the employer later in the hiring process:

    • References attesting experience

Underrepresented groups are encouraged to apply Please note that this position is targeted at Canadian citizens and permanent residents; foreign nationals will be considered only if we do not succeed in recruiting Canadians.

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