Desktop support Engineer

1 week ago

Greater St John's Metropolitan Area, Canada Cognizant Full time $60,000 - $90,000 per year

We are seeking a dedicated
Desktop Support Engineer
where you will leverage your expertise in IT Service Management Networking and Desktop Support to drive impactful solutions. You'll play a crucial role in enhancing our IT services. This position offers a day shift schedule ensuring a balanced work-life experience.

About Cognizant's CIS Practice
Cognizant's CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

In This Role, You Will

  • Provide imaging and remote desktop support to resolve technical issues promptly and maintain high user satisfaction.
  • Conduct basic network troubleshooting.
  • Collaborate with cross-functional teams to integrate telecom solutions that align with business objectives.
  • Manage technical bars to handle user walk ups, log tickets and provide exceptional service for device issues.
  • Monitor system performance and troubleshoot issues to minimize downtime and improve reliability.
  • Conduct regular assessments of IT processes to identify areas for improvement and innovation.
  • Ensure compliance with industry standards and best practices in IT service management.
  • Coordinate with vendors and stakeholders to ensure seamless integration of new technologies.

What You'll Need To Succeed (required Skills)

  • Extensive knowledge of home office and office systems.
  • Demonstrate ability to solve complex hardware and software issues.
  • Have hands-on experience in Desktop Support particularly in remote environments.
  • Possess a strong background in IT Service Management with proven experience in implementing best practices.
  • Strong communication skills to effectively collaborate with cross-functional teams and stakeholders.

What Will Help You Stand Out (preferred Skills)

  • Have an ITIL Certification CompTIA Network+.

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you'd be helpful to this role.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client office based in Toronto, Ontario.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

  • Desktop support Engineer

    1 week ago

    St. John's, Newfoundland and Labrador, Canada Cognizant Technology Solutions Full time $60,000 - $90,000 per year

    We are seeking a dedicated Desktop Support Engineer where you will leverage your expertise in IT Service Management Networking and Desktop Support to drive impactful solutions. You'll play a crucial role in enhancing our IT services. This position offers a day shift schedule ensuring a balanced work-life experience.About Cognizant's CIS Practice:Cognizant's...

  • Technician, Desktop Support

    2 days ago

    St. John's, Canada StandardAero Full time

    **Position Description**: The Desktop Services Technician installs, configures, tests, troubleshoots, repairs and maintains personal computers, printers, local area networks (LANs), wide area networks (WANs) and related software and hardware to keep new and existing systems operational. Provides technical assistance to system users, ensures positive customer...

  • Desktop Support Specialist

    2 weeks ago

    St. John, Canada OnX Full time

    OnX Canada has a client based in Saint John, New Brunswick seeking a Desktop Support professional for an initial 3-month contract role. Qualified Candidates must be able to work fully onsite at our client's headquarters in New Brunswick. Required Skills: 2+ Years of Desktop Support Experience Experience supporting Windows, O365 Experience with ticket systems...

  • Desktop Support Specialist

    2 weeks ago

    St. John, Canada OnX Full time

    OnX Canada has a client based in Saint John, New Brunswick seeking a Desktop Support professional for an initial 3-month contract role.Qualified Candidates must be able to work fully onsite at our client's headquarters in New Brunswick.Required Skills:2+ Years of Desktop Support ExperienceExperience supporting Windows, O365Experience with ticket systems...

  • Support Engineering Manager

    1 week ago

    St. John's, Newfoundland and Labrador, Canada Canonical - Jobs Full time $120,000 - $180,000 per year

    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers,...

  • Desktop support or IT Support Lead

    22 hours ago

    St. Thomas, Canada Raas Infotek Full time

    Hii,Hope you are doing well.I have an immediate requirement, please let me know if you are interested in this role .Job Title: Desktop Support or IT Support LeadLocation : St Thomas, ONMode : ContractType : Independent (T4)Job Description: - Administering and supporting IT systems in the production and office environmentInstallation, configuration of...

  • Desktop support or IT Support Lead

    22 hours ago

    St. Thomas, Canada Raas Infotek Full time

    Hii, Hope you are doing well. I have an immediate requirement, please let me know if you are interested in this role . Job Title: Desktop Support or IT Support Lead Location : St Thomas, ON Mode : Contract Type : Independent (T4) Job Description: - Administering and supporting IT systems in the production and office environment Installation, configuration of...

  • Desktop support or IT Support Lead

    1 day ago

    St Thomas, Canada Raas Infotek Full time

    Hii, Hope you are doing well. I have an immediate requirement, please let me know if you are interested in this role . Job Title: Desktop Support or IT Support Lead Location : St Thomas, ON Mode : Contract Type : Independent (T4) Job Description: - - Administering and supporting IT systems in the production and office environment - Installation,...

  • Desktop support or IT Support Lead

    22 hours ago

    St. Thomas, Canada Raas Infotek Full time

    Hii, Hope you are doing well. I have an immediate requirement, please let me know if you are interested in this role . Job Title: Desktop Support or IT Support Lead Location : St Thomas, ON Mode : Contract Type : Independent (T4) Job Description: - Administering and supporting IT systems in the production and office environment Installation, configuration of...

  • Senior Project Engineer

    2 days ago

    Greater St. John's Metropolitan Area, Canada NSBOmega Guyana Inc. Full time $120,000 - $180,000 per year

    Assignment DescriptionWe are seeking a highly skilled and motivated Senior Project Engineer to join a leading local Engineering firm's team supporting offshore oil and gas projects. This role demands a seasoned professional with proven expertise in subsea systems, drilling operations, and topsides engineering. The successful candidate will play a pivotal...