Desktop support Engineer

1 week ago

St John's, Newfoundland and Labrador, Canada Cognizant Technology Solutions Full time $60,000 - $90,000 per year

We are seeking a dedicated Desktop Support Engineer where you will leverage your expertise in IT Service Management Networking and Desktop Support to drive impactful solutions. You'll play a crucial role in enhancing our IT services. This position offers a day shift schedule ensuring a balanced work-life experience.

About Cognizant's CIS Practice:

Cognizant's CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

In this role, you will:

  • Provide imaging and remote desktop support to resolve technical issues promptly and maintain high user satisfaction.
  • Conduct basic network troubleshooting.
  • Collaborate with cross-functional teams to integrate telecom solutions that align with business objectives.
  • Manage technical bars to handle user walk ups, log tickets and provide exceptional service for device issues.
  • Monitor system performance and troubleshoot issues to minimize downtime and improve reliability.
  • Conduct regular assessments of IT processes to identify areas for improvement and innovation.
  • Ensure compliance with industry standards and best practices in IT service management.
  • Coordinate with vendors and stakeholders to ensure seamless integration of new technologies.

What you'll need to succeed (required skills):

  • Extensive knowledge of home office and office systems.
  • Demonstrate ability to solve complex hardware and software issues.
  • Have hands-on experience in Desktop Support particularly in remote environments.
  • Possess a strong background in IT Service Management with proven experience in implementing best practices.
  • Strong communication skills to effectively collaborate with cross-functional teams and stakeholders.

What will help you stand out (preferred skills):

  • Have an ITIL Certification CompTIA Network+.

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you'd be helpful to this role.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client office based in Toronto, Ontario.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

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