Account Manager Assistant

2 weeks ago

Vancouver, British Columbia, Canada Innovation Networks Full time

We are seeking a detail-oriented and proactive Account Manager Assistant to support our Account Management team. This role focuses on administrative and coordination tasks that help ensure client satisfaction and smooth project execution.

The ideal candidate has strong organizational skills, excellent communication abilities, and familiarity with information technology or technical environments. While this is not a technical role, comfort working with technology, IT services, or technical teams is important to succeed in this position.

Work Hours: 8:30 am to 5:00 pm, Monday through Friday, OT needs approval.

Reports to: Account Manager / Director of Operations

  • Key Responsibilities

Client Support & Coordination 

  •   Assist account managers in maintaining strong client relationships.

  •   Schedule meetings, prepare agendas, and follow up on action items.

  •   Respond to basic client inquiries and escalate complex issues as needed.  Attend in-person client meetings

Documentation & Reporting 

  •   Prepare and update client documentation, reports, and presentations.

  •   Maintain accurate records in CRM and ticketing systems and track project milestones.

  •  Support in drafting proposals, quotes, and service agreements.

Project Assistance 

  •  Help coordinate project kickoffs and monitor timelines.

  •  Track deliverables and communicate status updates to account managers.

Operational Support 

  • Liaise with internal teams to ensure client needs are addressed promptly.  Assist with vendor coordination and procurement documentation.

  • Assist with vendor coordination and procurement documentation

Qualifications 

  • Strong organizational and time-management skills. Excellent communication and interpersonal abilities. Proficiency in Microsoft Office and CRM tools.

  • Excellent communication and interpersonal abilities.

  • Proficiency in Microsoft Office and CRM tools.

  • Detail-oriented with the ability to manage multiple tasks simultaneously. Previous experience in administrative or customer support roles preferred.

  • Familiarity with information technology, technical services, technical sales, or IT-related environments is considered a strong asset.

  • Experience with asset management is considered a plus.

  • Must have a valid BC driver's license to visit client sites.

  • We are only reviewing applicants that currently live in the Lower Mainland area and are legally entitled to work in Canada.

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