Remote-Operations Coordinator

5 days ago

Edmonton, Alberta, Canada ClaimsPro LP Full time

Company:

ClaimsPro LPRemote-Operations Coordinator (Full-time) (Anywhere in Canada)

Reporting to the Business Analyst Team Lead, the Operations Coordinator would be part of the National Operations team, working with a team of Business Analysts. Duties will include managing the client information work order system, including policy library administration, updating guidelines, and code creation. This position will create the corporate templates and troubleshoot overall issues. Additionally, the Operations Coordinator would be a key resource to national operations initiatives and play a supportive role in acquisition integration projects.

We have an existing opportunity to add an Operations Coordinator to our team

Competitive Pay - $48,000 - $58,000 CAD annual.

Job Responsibilities:

  • Manage and complete Client Information work orders
  • Code creation and administration (ex. client, bordereaux, broker, and care of codes)
  • Guideline creation and administration
  • Administration of the Policy Library
  • Client access administration
  • Template creation and maintenance
  • Project based support
  • Dedicated resource to national operations initiatives
  • Client code reconciliation for acquisition
  • General support on acquisition integration projects
  • General duties as required

Qualifications and Experience

  • 1 to 3 years of relevant experience
  • Post-secondary diploma or degree
  • Experience using Microsoft Office including Outlook, Word, Excel, and PowerPoint
  • Customer service experience
  • Insurance industry experience is an asset

Competencies

  • Detail Oriented
  • Strong organizational skills
  • Oral and written communication skills
  • Process development abilities - key for updating and improving the current Client Info Work Order process
  • Analytical skills
  • Proficient with time management
  • Ability to work independently as well as within a team environment
  • Maintains confidentiality and has high standards of integrity

Environment/Working Conditions:

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates

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