Consultant, Customer Adoption

RE/MAX, LLC is seeking a dynamic and passionate Customer Adoption Consultant to join our Customer Adoption Team. This role is ideal for someone who thrives on empowering customers through strategic consultation, personalized coaching, and impactful adoption initiatives. If you're excited about helping franchise owners and agents tap into the full potential of REMAX technology solutions, while contributing to a forward-thinking and collaborative team, we want to hear from you

About the Role

Reporting to the Senior Manager of Customer Adoption, the Customer Adoption Consultant will play a key role in designing, delivering, and evolving a high-impact adoption program. This individual will work directly with franchise owners, agents, and internal stakeholders to drive meaningful adoption of REMAX technology offerings, positioning technology as a strategic business advantage.

You'll be responsible for guiding customers through product onboarding, goal-setting, and long-term success strategies, while fostering strong relationships and delivering tailored consultations that align with business objectives.

Key Responsibilities

• Consult & Coach: Provide ongoing strategic consultation to franchise owners and staff on REMAX technology in relation to onboarding, recruiting, retention, and business best practices.
• Brokerage Engagement: Proactively schedule and lead consulting sessions via calls, webinars, and in-person meetings.
• Relationship Building: Cultivate strong relationships with franchisees, agents, and strategic partners through expert communication and industry insight.
• Feedback & Follow-Up: Capture customer feedback, provide timely follow-up, and maintain a proactive approach to client success.
• Goal Setting & Strategy: Conduct in-depth goal-setting conversations to create actionable technology adoption plans tailored to each office.
• Needs Assessment: Identify skill gaps and training needs through consultation and deliver targeted solutions that drive adoption.
• Presentation Excellence: Deliver compelling presentations and training sessions across various formats and audience types.
• Content & Curriculum Management: Maintain and update resources, templates, and training materials while tracking program effectiveness.
• Cross-Functional Collaboration: Support department initiatives through video creation, webinar hosting, and project contributions.

Required Qualifications

• 3+ years in customer adoption, technology training, consulting, account management, or customer success
• Proven experience presenting to audiences of 30+ people
• Strong background in strategic consultation and relationship management
• Ability to travel up to 25% annually
• Bachelor's degree in Business, Education, Communications, or equivalent experience (real estate experience a plus)
• Proficiency in Microsoft Office, especially PowerPoint
• Strong analytical and organizational skills
• Ability to manage multiple projects with attention to detail
• Self-starter with a collaborative mindset and a passion for customer success

Preferred Skills

• Experience with platforms like Dovetail, Pendo, Salesforce, BombBomb, and Smartsheet
• Real estate industry experience highly preferred
• Skilled in creating engaging content (webinars, videos, presentations)
• Familiarity with Agile methodologies

Location

This is a full-time position based in Canada with regional travel up to 25%.

Compensation Range:

Base: $74,000 - $81,500 CAD

Actual compensation offered to the successful candidate will be finalized at the time of the offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the REMAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.

Benefits Offered

• Competitive medical, dental and vision benefits
• Health savings account with a company contribution
• Company-paid maternity, adoption, foster and parental leave
• Educational assistance
• Student Loan Support Services
• Paid employee assistance program
• At least 9 paid holidays, and potential for up to 16, including discretionary early closures before holidays and company events. (More than your average company)
• MORE Time Away Program gives employees flexibility around time off needs and lets employees take time off as they need it, rather than waiting for accruals
• ClassPass discount and monthly subsidy
• Dedicated paid underground parking at the Toronto office
• And More

Now is your chance to become part of a world-class, industry leading organization that touts the #1 real estate brand in the world REMAX is a business that builds businesses. We provide the tools, training, and tech to our real estate network, which includes REMAX and Motto Mortgage franchises, agents, brokers and consumers. Join us and build a career where your contribution is heard, your innovative ideas are valued, and hard work and collaboration truly makes a difference.

REMAX Canada is headquartered in Toronto, Ontario and part of REMAX Holdings, Inc. which is headquartered in Denver, Colorado.

RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. All persons shall be afforded equal employment opportunity.