eCRM Program Manager
1 week ago
Company Description
vTech Solution Inc., is a CAMSC certified minority-owned firm headquartered in Winnipeg, specializing in Managed Workforce Solutions and IT Consulting Services. We focus on addressing the evolving staffing needs of businesses through dynamic and flexible solutions. Our approach combines business and technology to help clients improve performance and create sustainable value. With a history of partnering with both private and public sector clients, vTech continually develops innovative ways to enhance service levels.
About the Role
We are seeking an experienced
eCRM Program/Product Manager
to lead the ongoing development and implementation of a large-scale
Enterprise Client Relationship Management (eCRM)
platform.
This position involves overseeing multiple concurrent CRM initiatives, ensuring alignment with strategic objectives, governance standards, and delivery excellence across various business units. The successful candidate will be responsible for driving modernization, service integration, and client experience transformation across enterprise systems.
Key Responsibilities
Develop and maintain program governance and decision-making frameworks.
Define program scope, objectives, and deliverables aligned with organizational priorities.
Establish detailed project plans, schedules, and resource allocations.
Lead and mentor cross-functional project teams to ensure consistency and quality.
Manage budgets, track expenditures, and provide accurate financial reporting.
Identify, assess, and mitigate program risks and issues proactively.
Develop and execute change management and stakeholder communication plans.
Deliver regular progress reports to leadership and key stakeholders.
Ensure quality completion of all project documentation and deliverables.
Facilitate smooth transition of completed projects to operational teams.
Collaborate with enterprise architecture and technical leads to prioritize and deliver business requirements.
Expected Deliverables
Comprehensive Project Plan & Schedule
Communication Plan and Status Reports
Risk & Issue Logs and Change Request Documentation
Budget Tracking and Financial Reports
Lessons Learned Report
Operational Handover Documentation
Mandatory Qualifications
Minimum
7 years of experience
in IT project and program management within a software or development environment.
Proven experience managing
enterprise CRM programs
with multiple concurrent implementations.
Experience working within
public sector or large enterprise environments
.
Assets
Hands-on experience implementing and configuring
Commercial off-the-Shelf (COTS)
CRM systems.
Demonstrated leadership in
large-scale digital transformation or modernization programs
.
Strong communication and stakeholder engagement skills, including interaction with executive-level leadership.
Application Instructions
Interested candidates are encouraged to apply with their updated resume highlighting relevant experience in eCRM program management, enterprise CRM implementations, and large-scale digital transformation initiatives.
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