IT Front Line Support

2 weeks ago

Vancouver, British Columbia, Canada Park Place Seniors Living Full time

JOB TITLE:  IT Front line support
LOCATION:  Park Place — Head Office
DEPARTMENT:  Information Technology
REPORTS TO:  IT Manager

Position Overview:
Starting immediately, we have a full-time opportunity for a Technical Support/Help Desk Analyst supporting employees at multiple locations. Reporting directly to the IT Manager, this role will act as the first-line technical support through effective troubleshooting, user assistance, documentation, and replacement or repairs of equipment.

Duties and Responsibilities:Tier 1 technical support on PC, network hardware, software and mobile devicesMaintain and troubleshoot all PCs, printers, photocopiers, scanners, Wireless equipment and Local Area Network ensuring their proper working conditionManage and update Service Desk ticketing system including equipment inventory and controlDevelop and update IT Helpdesk documents, training and step-by-step instructions as neededSupport on Azure domain infrastructureManage M365 Users accounts and licensesMaintain and secure the backup process to prevent data lossEnsure the compliance of cybersecurity and end point device protectionNetwork wiring diagnosis, repair and installationThis position may include travelRequired Skills:Strong Hardware troubleshooting skillsThorough knowledge of Microsoft Active Directory, Windows family (11,10, Server 2012,2016,2019), Microsoft Office 365, networking concepts & implementationAbility to work in a team environment as well as independently with minimal supervisionProven experience in an IT Helpdesk role and/or relevant experienceAbility to multitask, prioritize tasks and meet deadlinesExcellent interpersonal, communication and organizational skillsMinimum college certificate/diploma in the related field PLUS 2 years work experience in a similar environmentA+, Server+, Network+ or MCSE Certification is an assetInterested persons, please forward your resume & cover letter to [email protected] on or before January 9, 2026.
Only those selected for an interview will be contacted.
* Resume including the cover letter should not be more than 3 pages.

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