representative, terminal operations

Company Description

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.

Job Description

The Representative, Terminal Operations plays a key role in ensuring the smooth and efficient functioning of terminal operations at MSC's Canadian ports. As the primary liaison between MSC and terminal operators, this role oversees daily port activities, fosters strong working relationships with terminal partners, and ensures accurate scheduling and reporting. This position is vital for enhancing operational effectiveness, maintaining schedule integrity, and delivering reliable service across all port operations.

Level of Responsibility:

Increased handling tasks with greater independence; Responsible for quality and timeliness of personal work. Contributing to projects with guidance, supporting team/organizational objectives.

Qualifications

Key Tasks:

• Serve as the primary liaison between MSC Agency and terminal operators, ensuring effective communication and collaboration.
• Collaborate closely with other internal stakeholders to support and achieve overall departmental objectives.
• Continuously monitor container movements at the terminals to ensure the timely and orderly evacuation of all units.
• Maintain financial awareness of operations by proactively identifying cost impacts and proposing solutions.
• Focus on cost-efficiency to support MSC's profitability.
• Create and manage vessel sailing schedules, including ERD and cut-off times at terminals.
• Communicate changes to the vessel schedule, including any omissions and adjustments, to all relevant stakeholders.
• Create and maintain accurate and timely reports on terminal operations metrics and KPIs.
• Review, verify, and approve invoices related to port, terminal, and vessel activities.
• Submit required documentation, such as ACI and A6 reports, to the CBSA.
• Manage WCMRC contracts, ensuring that all vessels have valid coverage prior to arrival.
• Submit Out of Gauge (OOG) and Break Bulk handling requests to terminals, providing complete and accurate cargo specifications and stowage instructions.
• Support continuous improvement by identifying opportunities for process enhancements and operational efficiency.

Skills / Experience:

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

• Excellent verbal and written communication skills in English; bilingualism (French/English) is an asset
• Bachelor's degree in a related field
• Ability to work independently as well as collaboratively in a team environment
• Strong initiative, critical thinking, and a proactive problem-solving mindset
• Experience in port or terminal operations is preferred
• High attention to detail and strong organizational skills
• Minimum 2 years of relevant experience
• Proficient in Microsoft Office Suite; knowledge of Power BI is considered an asset
• Strong interpersonal skills, particularly in negotiation and issue resolution

Additional Information

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we're a team—it's that simple

Just to name a few of our perks:

• Flexible health and dental benefits coverage (for all permanent full-time roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
• Tailored training program opportunities for employee development.
• Employee mentorship, leadership, and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Health & Wellness Program.

MSC Canada's Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

• Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.