Terminal Attendant

2 weeks ago

West Vancouver, Canada BC Ferries Full time

Job Description: **TERMINAL ATTENDANT** Horseshoe Bay Casual **The opportunity** BC Ferries is seeking Terminal Attendants who are passionate about delivering outstanding customer service, prioritizing safety, and creating a positive travel experience. As we begin a major reconstruction project at Horseshoe Bay Terminal, we are hiring additional team members to support our operations and ensure our customers continue to receive the high level of service they expect Reporting to the Terminal Manager, Terminal Attendants are responsible for: - Directing traffic during loading/unloading procedures, pre-inspecting vehicles to ensure they comply with size restrictions and dangerous cargo regulations; redirecting vehicles to the correct holding lane; and identifying vehicles that may represent a safety hazard on the vessel. - Communicating in person, by phone and by hand held radio with the Tower, Ships Officer, and Terminal Supervisor to ensure the safe and efficient loading and discharge of vessel traffic. - Maintaining the Terminal buildings and the Terminal grounds including emptying trash containers, sweeping the compound; washing down building exteriors and interior and exterior windows; cleaning the washrooms; and dusting and vacuuming building interiors. - Responding to passenger queries; providing route and schedule information; and assisting passengers with problems. - Performing additional duties including stocking the Coffee Shop and general Terminal stores; handling baggage and lost and found items; conducting security rounds; driving the forklift; participating in fire drills and responding to emergency situations; moving furniture; shoveling and salting snow and ice; handling ships lines; and operating rescue boats, garbage compactors, and terminal vehicles. **What you bring to the team** You are enthusiastic, reliable, and service orientated individual who excels working in a fast passed customer focused environment. You are an excellent communicator and work well in a team environment. In addition, you are comfortable working in a physical environment and working outside in all weather conditions. You have one (1) year of customer service experience and possess a Class 5 or 7N Drivers Licence with a clean ICBC Drivers Record Report. Preference may be shown to applicants who hold an Occupational First Aid Level 3. **Join us** If this sounds like your next great career move, please submit your cover letter and resume by **September 12, 2025** - "We connect communities and customers to people and places important in their lives”_ - We appreciate the interest of all applicants; however only those selected for an interview will be contacted._

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