Human Resources Generalist

8 PROLOGIS BOULEVARD UNIT 402 MISSISSAUGA ONTARIO L5W 0G9

ONroute is a Canadian operated company that provides a clean, safe & friendly environment at our 23 travel centres along the busy 401 and 400 highways in Ontario. We are open 24/7/365, proudly serve over 40 million customers each year and partner with great brands in the quick service food & retail industry. What you may not know is that we are a "start-up" with over 2000 employees. In May 2019, ONroute was sold and we are in the process of carving out the business from the previous parent and creating a stand-alone Canadian company. This is an exciting time and a great opportunity for the right person to join our team as HUMAN RESOURCE GENERALIST (Field Operations)

Job Summary:

Reporting to the Senior Human Resources Generalist, and as first point of contact to field operations employees, the Human Resources Generalist, Field Operations is responsible for communicating, deploying, and reinforcing company HR polices, practices, procedures and initiatives. The position requires knowledge and application of HR principles and practices, personnel administration, effective oral and written communication and listening skills, excellent interpersonal skills and the ability to effectively handle confidential information. The position also requires the ability to promote an active workplace culture where people feel a sense of belonging and inclusion with an equal ability to engage in difficult workplace conversations and decision making. Additional responsibilities include assisting with recruitment, retention and engagement of ONroute plaza roles, coaching managers on employee relations matters, and ensuring timely and accurate administration of HR records while maintaining compliance with company and provincial guidelines.

Primary Responsibilities:

• Responds to human resources-related inquiries as first point of contact for field teams.
• Collaborates with field operations and human resources teams to develop, execute and maintain effective recruitment strategies and appropriate metrics including future staffing needs and trends
• Interacts with operations managers and employees in order to proactively and reactive address human resources-related matters
• Provides personnel policy and procedure guidance to operations managers and employees and helps ensure compliance
• Provides guidance to operations managers on employee coaching, discipline and terminations of basic to moderate complexity, elevating to senior leadership as directed
• Prioritizes complaints regarding of workplace harassment and assists in any necessary investigations and disciplinary actions, elevating such complaints as required
• Assists with the timely collection and presentation of facts and supporting documentation associated with legislative and legal challenges brought against ONroute
• Assists with benefits and payroll enrolments, changes, processing and discrepancies in partnership with third-party providers
• Assists with attendance management including occupational and non-occupational related absences in partnership with operations managers, third-party providers and government agencies
• Maintains talent management, development, performance appraisal and other employee life-cycle processes
• Monitors employee morale and company culture and reports on findings
• Timely and accurately maintains employee personnel records (HRIS)
• Proactively maintains up-to-date knowledge of provincial employment law and compliance requirements
• Proactively maintains up-to-date knowledge of business operations, SOPs, workforce management trends and provides input on workflow and process improvements
• Assists with employee surveys, analysis, action planning and execution
• Actively participates in field, team and company meetings and events
• Assists with creation and delivery of SOPs, training programs, policy changes, and communications
• Performs general administrative functions and other needed duties as required by the business

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• College or university degree in human resources or related discipline
• 2-4 years of human resources generalist experience, preferably in a multi-unit restaurant or retail environment
• Ability to speak, read and comprehend instructions, correspondence and policy documents, as well as converse comfortably with associates and confidently engage in difficult conversations
• Requires leadership and self-motivating work skills to be part of a diverse work team under minimal supervision
• Ability to work autonomously and prioritize multiple work projects and priorities as well as work effectively in HR, Operations and cross-functional work teams
• Ability to support and respond to the needs of a 24-hour day, 7 day per week work environment that may require occasional evenings and weekend support on limited notice
• Passion for the industry and the people and customers that drive it
• Requires strong knowledge of HR technical subjects; proficiency with Ceridian Dayforce HRMS
• CHRP or CHRL designation are considered asset
• Computer literate (e.g. MS Office, HRIS) with proven ability to prepare documents, spreadsheets and presentations
• Ability to set up a suitable home office work environment to perform telecommuting work as required
• Must have a reliable and accessible vehicle for all driving season and conditions and a valid driver license is good standing to travel to ONroute plazas, the Resource Centre and attend company
• Meetings and other functions across Ontario, as required.

ONroute committed to a diverse and inclusive workplace for all. We have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and applicants. Accommodations during the application process are available upon request.

ONroute is an equal opportunity employer that is committed to having a diverse, equitable, and inclusive workplace for all. We value team members with diverse backgrounds and experiences, as we believe it makes our company a better place to work and for our customers to experience. We welcome all applicants and offer reasonable accommodations for people with disabilities upon request throughout the hiring process.

ONroute is recognized under the Temporary Foreign Worker Program's Recognized Employer Pilot (REP)