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Medical Customer Service Coordinator

2 weeks ago

Markham ON LG A, Canada ENHANCED CARE MEDICAL CLINIC COMPLEX - Simply Enhanced Hearing Full time

About Us: A professional collaboration between Mernov Spa and Enhanced Care Clinic, combining over 35 years of aesthetic and medical experience. Mernov Spa provides the most advanced medical treatments with a team of certified doctors and experienced aestheticians. We provide only high-standard and reliable medical spa services to the most discerning clients.

Summary: Mernov Spa is looking for a Medical Customer Service Coordinator who has a passion to deliver the best possible care to our clients. This position is permanent part-time (1-3 days a week).

Location: 8500 Warden Ave., Markham, ON L6G 1A5

Responsibilities:

  • Provide administrative support to physicians and allied health professionals
  • Administrative responsibilities include but are not limited to: registering clients, answering phone calls, scheduling appointments, following up on consults and test results, obtaining required documentation
  • Obtains key demographic and health related information and registering this information accurately and efficiently into the EMR
  • Provides assistance to physicians and allied health providers
  • Supports management and perform administrative tasks for service delivery
  • Perform other duties related to clinic operations

Requirements:

  • Fluent in Mandarin is required
  • Previous health care experience is an asset
  • Administrative experience/customer service experience is an asset
  • Excellent communication skills, ability to multi-task and willingness to learn
  • Computer proficiency
  • Knowledge of EMR and G-suite is an asset
  • Effective interpersonal and problem-solving skills
  • Able to work effectively in a fast-paced environment
  • Strong organizational skills and attention to details
  • Knowledge of CRM is an asset

Job Type: Part-time

Application question(s):

  • Do you have reception/administrative experience? If yes, how many years? Please note this is a mandatory question.
  • Do you have experience working in the healthcare industry? If yes, how many years? Please note this is a mandatory question.
  • Which EMR system do you have experience with? Please note this is a mandatory question.
  • Please confirm if you are able to work on the weekends (Saturday, Sunday or both). Please note this is a mandatory question.
  • What is your email? Please note this is a mandatory question.
  • The hourly wage range for this position is $ depending on experience). Please confirm that this salary range works with what you are looking for. Please note this is a mandatory question.
  • Thursday shifts are mandatory. Please confirm you are available to work on Thursdays. Please note this is a mandatory question.

Language:

  • Mandarin (required)
  • Cantonese (preferred)

Work Location: In person