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Medical Customer Service Coordinator

3 weeks ago

Markham, Canada Mernov Spa Full time

**About Us**:A professional collaboration between Mernov Spa and Enhanced Care Clinic, combining over 35 years of aesthetic and medical experience. Mernov Spa provides the most advanced medical treatments with a team of certified doctors and experienced aestheticians. We provide only high-standard and reliable medical spa services to the most discerning clients.

**Summary**: Mernov Spa is looking for a **Medical Customer Service Coordinator **who has a passion to deliver the best possible care to our clients. **This position has 2 openings: one permanent full-time and one permanent part-time position.**

**Location**: 8500 Warden Ave., Markham, ON L6G 1A5

**Responsibilities**:

- Provide administrative support to physicians and allied health professionals
- Administrative responsibilities include but are not limited to: registering clients, answering phone calls, scheduling appointments, following up on consults and test results, obtaining required documentation
- Obtains key demographic and health related information and registering this information accurately and efficiently into the EMR
- Provides assistance to physicians and allied health providers
- Supports management and perform administrative tasks for service delivery
- Perform other duties related to clinic operations

**Requirements**:

- Fluent in Mandarin or Cantonese is required
- Previous health care experience is an asset
- Administrative experience/customer service experience is an asset
- Excellent communication skills, ability to multi-task and willingness to learn
- Computer proficiency
- Knowledge of EMR and G-suite is an asset
- Effective interpersonal and problem-solving skills
- Able to work effectively in a fast-paced environment
- Strong organizational skills and attention to details
- Knowledge of CRM is an asset

**Job Types**: Full-time, Part-time

Schedule:

- 8 hour shift

Application question(s):

- Do you have reception/administrative experience? If yes, how many years? Please note this is a mandatory question.
- Do you have experience working in the healthcare industry? If yes, how many years? Please note this is a mandatory question.
- Do you have any EMR experience, and if yes, which system did you use? Please note this is a mandatory question.
- Please confirm if you are able to work on the weekends (Saturday, Sunday or both). Please note this is a mandatory question.
- What is your hourly wage expectation for this role? Please note this is a mandatory question.
- Please confirm if you would like to be considered for the full-time or part time position or both. Please note this is a mandatory question.

**Language**:

- Mandarin (required)
- Cantonese (required)

Work Location: One location