Director of E-Commerce

Company: ConfidentialLocation:  VancouverWork Configuration:  Onsite
Company Overview:
Our client is a global leader, strategically positioned at the intersection of performance, style, and culture. As one of the world's fastest-growing retail groups, the business operates a vast and dynamic omnichannel retail ecosystem, connecting consumers worldwide to the latest athletic footwear, apparel, and accessories from top global brands. The company's mission is to inspire the next generation by delivering a best-in-class, seamless shopping experience.
This market-leading organization sets the global standard for retail through a mix of physical stores, advanced digital platforms, and exclusive brand collaborations. Beyond commerce, the culture is built on innovation, teamwork, and community impact, empowering employees to grow with a brand that values creativity, ambition, and doing the right thing for both its people and its customers.
Role Overview:
Reporting directly to the CEO, this is a pivotal leadership role responsible for driving operational excellence and enhancing the brand's digital presence. You will oversee the entire eCommerce operation, ensuring the achievement of all key KPIs and operational metrics. This role requires close collaboration with retail, merchandising, and marketing teams to optimize inventory, reduce time-to-market, and maximize product availability. The ideal candidate will have a deep understanding of omni-channel strategies and a proven track record of aligning online and offline channels to deliver a seamless customer journey.
Responsibilities:
Oversee the entire end-to-end operation of our client's eCommerce platform.Monitor and analyze key performance metrics and KPIs that relate to overall omni-channel effectiveness.Prepare and present regular reports detailing eCommerce operations, sales forecasting, and adherence to budgetary requirements.Lead the eCommerce team, optimizing standard operating procedures to guarantee maximum efficiency across all functions.Partner with merchandising and inventory teams to strategically optimize inventory levels and product availability across all sales channels. This includes coordinating the timely launch of new products on the eCommerce platform.Design and execute strategies that minimize stockouts while managing excess inventory to ensure a balanced and profitable product assortment.Develop and implement efficient workflows to minimize the time-to-market for new products and features, maximizing overall product availability.Maintain a proactive system for monitoring product availability and swiftly addressing any discrepancies or issues.Strategically position the business for successful, year-over-year growth that surpasses current corporate targets.Investigate and determine root causes for products not being live on the website, collaborating with relevant teams for prompt resolution.Enhance the online customer experience through the introduction of innovative tools and user-friendly features.Lead a concierge-level customer service team focused on addressing all eCommerce-related issues in strict accordance with the brand's service standards.Act as the primary point of contact for all website issues and inquiries related to the product.Ensure alignment on eCommerce operational objectives by participating in regular cross-functional meetings and communications.Actively engage in quality assurance efforts for all new eCommerce functionality and system integrations.Provide support for various ad-hoc, eCommerce-related requests as needed.
Requirements:
Proven leadership track record in a related role, specifically within eCommerce or omni-channel operations.Strong organizational and time management skills are essential for meeting tight deadlines associated with new product launches and marketing campaigns.Expert proficiency in key eCommerce platforms and software; experience with platforms like Shopify is highly valued.Excellent written and verbal communication skills.A detail-oriented approach coupled with the ability to manage several complex tasks simultaneously.In-depth knowledge of current eCommerce trends and operational best practices.Strong analytical and problem-solving skills, including proficiency in Microsoft Excel.A consistent, customer-focused mindset in all decision-making processes.
Compensation:
The typical salary range for this position is between $150K-$190K CAD + 20% bonus. The final agreed-upon salary may vary depending on factors such as location, job-related knowledge, skills, and experience. 

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