General Manager

About Moments Hospitality Collective
Moments Hospitality Collective is an award-winning hospitality group rooted in Downtown Vancouver and Vancouver Island. Founded by Eli Brennan and Alan Tse, the group began with a single café and has evolved into a collection of iconic restaurants that celebrate community, connection, and coastal cuisine.

With notable properties including Water Street Café, Qualicum Beach Café, Nanoose Bay Café, Deez Bar & Grill, and the newly opened Greenview Taphouse, Moments Hospitality is recognized for delivering elevated yet approachable dining experiences that embody authentic West Coast charm.

Each venue is built on a foundation of heartfelt hospitality, culinary creativity, and a genuine commitment to excellence.

Position Overview
The General Manager will oversee all aspects of daily operations, ensuring seamless execution across service, leadership, financial management, and guest experience.

This role is responsible for leading a high-performing team that embodies the company's values and culture while driving operational excellence and profitability.

Reporting directly to the President, the General Manager will collaborate closely with the corporate leadership team to uphold Moments Hospitality standards, strengthen community relationships, and elevate both guest satisfaction and team engagement.

This position calls for an energetic, forward-thinking leader who balances strategic vision with hands-on operational expertise.

Responsibilities
Lead, coach, and inspire all department leaders and staff to uphold Moments Hospitality's service and operational standards.

Foster a culture of accountability, teamwork, and continuous improvement.

Recruit, train, and retain exceptional team members aligned with company values and guest service philosophy.

Create a motivating, inclusive work environment that encourages career growth and performance excellence.

Oversee daily restaurant operations to ensure consistent, memorable guest experiences.

Manage scheduling, staffing, and inventory levels in alignment with business needs.

Ensure compliance with all health, safety, and liquor regulations while maintaining high standards of cleanliness and presentation.

Partner with the culinary team to ensure menu consistency, product quality, and innovation.

Drive sales and revenue through service excellence, guest engagement, and community involvement.

Monitor and act upon key performance indicators (KPIs) and financial targets.

Develop and manage budgets, forecasting, and financial statements to optimize profitability.

Collaborate with ownership and accounting teams on strategic planning, cost control, and margin improvement.

Manage vendor relationships and inventory controls to ensure efficiency and cost-effectiveness.

Partner with marketing and communications teams to lead promotional and brand initiatives.

Maintain a strong floor presence during peak periods, engaging with guests and supporting staff.

Address guest feedback promptly and professionally to maintain brand loyalty.

Conduct regular operational and financial reviews to ensure goals are met.

Implement systems and processes that enhance guest experience, team efficiency, and operational performance.

Champion sustainability, inclusivity, and workplace wellness initiatives reflective of the company's core values.

Qualifications
5–7 years of progressive leadership experience in a high-volume, full-service restaurant.

Proven ability to manage operations generating $3–5 million in annual revenue.

Strong understanding of restaurant finance, including budgeting, forecasting, and cost control.

Demonstrated leadership skills with a focus on mentorship, communication, and engagement.

Deep knowledge of guest experience standards and service excellence.

Ability to analyze business performance and develop actionable growth strategies.

Skilled in managing multiple priorities in a fast-paced environment.

Proficiency in POS, scheduling, and reporting software (Squirrel, Push, MarginEdge, etc.).

Excellent interpersonal, organizational, and conflict-resolution skills.

Strong business acumen and creative problem-solving ability.

Adaptable, professional, and solutions-oriented leadership style.

CORE VALUES

Integrity: Act with honesty, fairness, and accountability in every decision.

Excellence: Strive for the highest standards of quality and service in every interaction.

Collaboration: Build strong, respectful relationships with team members, guests, and partners.

Community: Contribute positively to local culture and foster lasting guest connections.

Innovation: Encourage creativity and continuous improvement to evolve and inspire.