Restaurant General Manager

**Moments Hospitality Collective**

**ABOUT MOMENTS HOSPITALITY COLLECTIVE**

**Moments Hospitality Collective** is an award-winning hospitality group rooted in **Downtown Vancouver and Vancouver Island**. Founded by **Eli Brennan** and **Alan Tse**, the group began with a single café and has evolved into a collection of iconic restaurants that celebrate **community, connection, and coastal cuisine**.

With notable properties including **Water Street Café**, **Qualicum Beach Café**, **Nanoose Bay Café**, **Deez Bar & Grill**, and the newly opened **Greenview Taphouse**, Moments Hospitality is recognized for delivering **elevated yet approachable dining experiences** that embody authentic West Coast charm.

Each venue is built on a foundation of **heartfelt hospitality, culinary creativity, and a genuine commitment to excellence**.

**POSITION OVERVIEW**

The **General Manager** will oversee all aspects of daily operations, ensuring seamless execution across service, leadership, financial management, and guest experience.

This role is responsible for leading a **high-performing team** that embodies the company’s values and culture while driving operational excellence and profitability.

Reporting directly to the **President**, the General Manager will collaborate closely with the corporate leadership team to uphold Moments Hospitality standards, strengthen community relationships, and elevate both **guest satisfaction** and **team engagement**.

This position calls for an **energetic, forward-thinking leader** who balances strategic vision with hands-on operational expertise.

**RESPONSIBILITIES**
- Lead, coach, and inspire all department leaders and staff to uphold Moments Hospitality’s service and operational standards.
- Foster a culture of accountability, teamwork, and continuous improvement.
- Recruit, train, and retain exceptional team members aligned with company values and guest service philosophy.
- Create a motivating, inclusive work environment that encourages career growth and performance excellence.
- Oversee daily restaurant operations to ensure consistent, memorable guest experiences.
- Manage scheduling, staffing, and inventory levels in alignment with business needs.
- Ensure compliance with all **health, safety, and liquor regulations** while maintaining high standards of cleanliness and presentation.
- Partner with the culinary team to ensure **menu consistency, product quality, and innovation**.
- Drive sales and revenue through service excellence, guest engagement, and community involvement.
- Monitor and act upon **key performance indicators (KPIs)** and financial targets.
- Develop and manage **budgets, forecasting, and financial statements** to optimize profitability.
- Collaborate with ownership and accounting teams on **strategic planning, cost control, and margin improvement**.
- Manage vendor relationships and inventory controls to ensure efficiency and cost-effectiveness.
- Partner with marketing and communications teams to lead **promotional and brand initiatives**.
- Maintain a strong floor presence during peak periods, engaging with guests and supporting staff.
- Address guest feedback promptly and professionally to maintain brand loyalty.
- Conduct regular operational and financial reviews to ensure goals are met.
- Implement systems and processes that enhance **guest experience**, **team efficiency**, and **operational performance**.
- Champion **sustainability, inclusivity, and workplace wellness initiatives** reflective of the company’s core values.

**QUALIFICATIONS**
- 5-7 years of progressive leadership experience in a **high-volume, full-service restaurant**.
- Proven ability to manage operations generating **$3-5 million in annual revenue**.
- Strong understanding of restaurant finance, including budgeting, forecasting, and cost control.
- Demonstrated leadership skills with a focus on mentorship, communication, and engagement.
- Deep knowledge of **guest experience standards** and service excellence.
- Ability to analyze business performance and develop actionable growth strategies.
- Skilled in managing multiple priorities in a fast-paced environment.
- Proficiency in **POS, scheduling, and reporting software** (Squirrel, Push, MarginEdge, etc.).
- Excellent interpersonal, organizational, and conflict-resolution skills.
- Strong business acumen and creative problem-solving ability.
- Adaptable, professional, and solutions-oriented leadership style.

**CORE VALUES**

**Integrity**: Act with honesty, fairness, and accountability in every decision.
**Excellence**: Strive for the highest standards of quality and service in every interaction.
**Collaboration**: Build strong, respectful relationships with team members, guests, and partners.
**Community**: Contribute positively to local culture and foster lasting guest connections.
**Innovation**: Encourage creativity and continuous improvement to evolve and inspire.

Pay: From $75,000.00 per year

**Benefits**:

- Dental